Service Technician

Patterson Companies, Inc.; City of Moncton; On-site; CAD 60,000 - 75,000; Full time

Job summary

Patterson Companies, Inc. in Moncton, NB is seeking a Field Service Technician to repair and maintain dental equipment, following manufacturer guidelines.

The role involves diagnosing issues, replacing parts, and ensuring reliable service across monitors and devices in the Moncton area. You will diagnose and repair equipment per manufacturer specs, train customers on basic maintenance, and ensure service commitments are met within standard response times.

Qualifications

• Electronics diploma required.
• Valid driver's license and in order required.
• 2 to 3 years of experience in repair field in a dental/medical environment.
• Excellent communication in English; formal written and verbal French skills are also required.
• Knowledge of SAP is an asset.

Responsibilities

• Determines parts, supplies or tools required for service requests.
• Uses and maintains test devices and tools to calibrate and repair equipment.
• Repairs equipment to manufacturer specifications.
• Meets service commitments within standard response times.
• Trains customers on use and basic maintenance of equipment.
• Maintains inventory and performs other duties as assigned.

Skills

Organizational skills

Problem-solving

Customer service

Communication skills (English)

Bilingual French/English

Team player

Education

Electronics diploma

Tools

SAP

Job description

Moncton, NB

Full time

R111490

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

Who are we looking for as a Field Service Technician? Our Halifax branch is looking for a worker who's interested in the field of bio-medical (dental) device and equipment repair for the Moncton (NB) area . The Service Technician will provide maintenance/repairs on a variety of dental equipment and products. The technician learns and follows manufacturer guidelines relative to the repair of devices.

Essential Functions

• Determines the parts, supplies or tools required to complete service requests.
• Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
• Repairs equipment to manufacturer specs.
• Ensures the service commitments are met within standard response time.
• Work with Sales Representatives to present Maintenance Agreements to customers.
• Follow repair and manufacturer schedules for customers on Service Agreements.
• Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.
• Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
• Trains customers on the use and basic maintenance of all equipment sold.
• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
• Manages inventory and restocks when necessary.
• Performs other duties as assigned.

Job Qualifications

• Electronics diploma required.
• Valid driver's license and in order required.
• Excellent organizational and problem-solving skills.
• Motivated team player.
• Strong customer service skills.
• 2 to 3 years of experience in repair field in a dental/medical environment.
• Carpentry/plumbing/heating/electricity/electronics related experience required.
• Excellent communication skills, both written and verbal in English.
• Work proficiency in both written and spoken French.
• Knowledge of SAP platform is an asset.

At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.