Service Technician

Patterson Dental Canada, Inc.; Halifax; On-site; CAD 48,000 - 72,000; Full time

Job summary

Patterson Dental Canada, Inc. in Halifax is seeking a Field Service Technician to repair and maintain dental equipment for the Moncton area. You will follow manufacturer guidelines and service agreements to ensure optimal device performance.

The role requires electronics training, a valid driver’s license, and strong English communication skills; French is also expected. You will work on-site, manage parts, and train customers in basic maintenance of equipment.

Qualifications

• Electronics diploma or equivalent required.
• Fluency in English; French proficiency highly desirable.
• Valid driver's license and clean driving record.

Responsibilities

• Determines parts, supplies or tools required to complete service requests.
• Uses and maintains test devices, tools to adjust, calibrate and repair equipment.
• Repairs equipment to manufacturer specifications.
• Ensures service commitments are met within standard response times.
• Collaborates with Sales Representatives to present Maintenance Agreements.
• Follows manufacturer guidelines and company asepsis policies.

Skills

Customer service

Problem solving

Team player

English proficiency

French proficiency

Education

Electronics diploma

Tools

SAP

Diagnostic tools

Calibration equipment

Job description

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

Who are we looking for as a Field Service Technician? Our Halifax branch is looking for a worker who's interested in the field of bio-medical (dental) device and equipment repair for the Moncton (NB) area. The Service Technician will provide maintenance/repairs on a variety of dental equipment and products. The technician learns and follows manufacturer guidelines relative to the repair of devices.

Essential Functions

• Determines the parts, supplies or tools required to complete service requests.
• Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
• Repairs equipment to manufacturer specs.
• Ensures the service commitments are met within standard response time.
• Work with Sales Representatives to present Maintenance Agreements to customers.
• Follow repair and manufacturer schedules for customers on Service Agreements.
• Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.
• Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
• Trains customers on the use and basic maintenance of all equipment sold.
• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
• Manages inventory and restocks when necessary.
• Performs other duties as assigned.

Job Qualifications

• Electronics diploma required.
• Valid driver's license and in order required.
• Excellent organizational and problem-solving skills.
• Motivated team player.
• Strong customer service skills.
• 2 to 3 years of experience in repair field in a dental/medical environment.
• Carpentry/plumbing/heating/electricity/electronics related experience required.
• Excellent communication skills, both written and verbal in English.
• Work proficiency in both written and spoken French.
• Knowledge of SAP platform is an asset.

At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.