Service Technician - Edmonton

Medline; Edmonton; On-site; CAD 58,000 - 87,000; Full time

Benefits offered by this job

RRSP with company match

Annual Employee Appreciation Week

Paid vacation and personal days

Employee Assistance Program (EAP)

Career growth and training programs

Open communication with Senior Leaders

Employee referral program

Recognition programs

Social activities

Job summary

Medline Canada seeks a field service technician to ensure on-site dental equipment operates correctly, troubleshoot and repair devices, and assist with installations and maintenance contracts. You will travel between dental offices across the territory, support emergency calls, and uphold safety and quality standards.

The role requires a valid Canadian driver’s license, willingness to work evenings/weekends for emergencies, and the ability to lift up to 50 lbs.

Qualifications

• Certification or diploma in mechanical/electrical repair is preferred.
• Dental equipment manufacturer certification is an asset.
• Minimum 3 years’ experience repairing equipment.
• Experience with mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing systems.
• Strong customer service and problem-solving abilities.
• Able to manage workload with limited supervision and communicate clearly.

Responsibilities

• Respond promptly to service requests and maintain high client service levels.
• Coordinate with Sales Reps and Service Coordinators; complete work orders.
• Diagnose equipment issues and arrange parts, tools, and repairs.
• Install and support new equipment; promote maintenance contracts.
• Travel daily between dentists' offices; support emergencies; follow safety protocols.

Skills

Customer service

Problem solving

Communication

Organization

Attention to detail

Education

Mechanical/Electrical repair diploma

Dental equipment certification

Job description

Value Proposition As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast. Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities
• And much more...

Job Description Summary

This position is responsible to ensure that customer’s on-site dental equipment is operating properly. Work mainly focuses on troubleshooting and repairing of equipment, as well as supporting the installation of equipment and the sales of maintenance contracts.

Job Description DUTIES & RESPONSIBILITIES

• Maintain a high level of client service by Responding promptly to service requests
• Following through on commitments to customers and internal colleagues
• Listening to customer issues
• Communicating client service information with the Sales Representatives and the Service Coordinators
• Completing work orders
• Maintaining appropriate tools, supplies and parts within vehicle
• Maintain client equipment by Documenting equipment issues and completed repairs
• Diagnosing equipment issues and arranging for required parts, supplies or tools
• Communicating equipment issues and recommended repairs to the customers
• Adjusting, repairing or calibrating equipment based on manufacturer’s specifications
• Following through on maintenance contracts
• Supports new equipment installations by Providing follow up support within committed timelines
• Verifying equipment is set to manufacturer’s specifications
• Selling maintenance contracts
• Maintain a safe and respectful environment by Reporting incidents, injuries or near misses
• Conducting oneself in accordance with Sinclair’s policies
• Participating in ongoing educational programs

Qualification & Skill Requirements

• Dental Equipment Manufacturer certification training a huge asset
• Certification, Diploma or Degree in mechanical, electrical, small machine repair etc. is an asset
• Minimum of 3 years’ experience repairing equipment
• Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing
• Excellent customer service skills
• Aptitude for problem solving
• Able to prioritize and organize work schedule with limited supervision
• Strong verbal and written communication skills

Position Specific Requirements

• Daily travel between dentists’ offices throughout the territory
• Valid Canadian or equivalent driver’s license and a good driving record
• Available to work evening and weekends to support emergency call outs
• Periodically required to travel overnight to provide support to clients
• Able to lift heavy equipment (up to 50 lbs.)
• Manual dexterity to operate hand and small power tools

The anticipated salary range for this position: $58,100.00 - $87,100.00 Annual

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time.

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.