Service Team Lead: Route & Customer Care

Cintas Canada; Hamilton; On-site; CAD 67,000 - 86,000; Full time

Benefits offered by this job

Competitive Pay

RRSP and DPSP

Disability, Life and AD&D Insurance

Paid Vacation and Holidays

Skills Development, Training

Job summary

Cintas Canada is seeking a Service Supervisor to lead our customer-facing service team both on the road and in-house. You will supervise the team delivering customer service, sales, and product pick-up/delivery, while hiring, training, and evaluating staff to ensure top service quality and route efficiency.

The role involves managing renewals, growing internal sales, and ensuring driver compliance. It is a middle-management position with direct leadership accountability and requires a valid

Qualifications

• Must meet Provincial driving requirements and hold a valid driver's license.
• Experience in a sales-related role is preferred.
• Customer service experience, preferably in an industrial or service industry.
• Training or instructor experience is a plus.

Responsibilities

• Supervise the service team delivering customer service, sales, and product pick-up/delivery.
• Hire, train, develop and evaluate the service team; maintain efficient route structure and driver compliance.

Skills

Customer service

Sales experience

Training or instructor experience

Education

High School Diploma/GED

Bachelor's degree preferred

Job description

Cintas Canada is seeking a Service Supervisor to lead our customer-facing service team both on the road and in-house. You will supervise the team delivering customer service, sales, and product pick-up/delivery, while hiring, training, and evaluating staff to ensure top service quality and route efficiency.

The role involves managing renewals, growing internal sales, and ensuring driver compliance. It is a middle-management position with direct leadership accountability and requires a valid