Service Scheduling Specialist - Customer Experience

South Trail Hyundai; Calgary; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

RRSP Matching Program

Health Care Spending Account

Employee pricing and discounts for you

Job summary

Country Hills Ford in Calgary is seeking a dynamic Customer Service Coordinator for our service department. You’ll be the first voice our customers hear, shaping how the day flows and ensuring guests feel looked after from the moment they contact us.

You will schedule service appointments by phone, email, and online requests, confirm upcoming visits, and follow up to minimize no-shows. This is a long-term role with growth opportunities within McManes Automotive Group.

Qualifications

• Communicates confidently, professionally, and respectfully.
• Is detail-oriented and follows through on commits.
• Thrives in a fast-paced environment while staying organized and composed.
• Enjoys helping people and proactively solving problems.
• Is looking for a long-term career opportunity.

Responsibilities

• Schedule service appointments through phone calls, emails, and online requests.
• Confirm upcoming appointments and help minimize no-shows.
• Follow up with customers who are due for service or require additional attention.
• Ensure guests are informed and prepared before their visit.
• Ensure daily operations are organized.

Skills

Communication

Attention to detail

Organization

Customer service

Problem solving

Job description

Country Hills Ford in Calgary is seeking a dynamic Customer Service Coordinator for our service department. You’ll be the first voice our customers hear, shaping how the day flows and ensuring guests feel looked after from the moment they contact us.

You will schedule service appointments by phone, email, and online requests, confirm upcoming visits, and follow up to minimize no-shows. This is a long-term role with growth opportunities within McManes Automotive Group.