Customer Service Representative

Ford; Edmonton; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

Ford is seeking a Customer Service Representative in Canada to provide personalized service and professional expertise as part of a large team. The role focuses on engaging with customers to meet or exceed satisfaction goals and to deliver a premium ownership experience at every touchpoint.

You will work with Ford/Lincoln dealers to support a broad network and act as a solutions expert, guiding customers through finance or lease journeys and resolving inquiries with precision to build long-term

Job description

You will work within a large team and our customers, providing personalized service and professional expertise. Your main responsibilities will include make a positive impact on every customer interaction: You will engage with customers, seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals.

Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Customer Service Representative plays a critical role in orchestrating a world-class ownership experience.

In this role, you aren’t just providing service; you are a brand ambassador and solutions expert. You will work directly with customers to navigate their finance or lease journey, resolve complex inquiries with precision, and provide the professional expertise needed to build long-term loyalty. Your goal is to ensure every interaction is seamless while working to advance Ford Credit Canada’s reputation as a customer-focused industry leader, providing personalized service and a premium experience at every touchpoint.

Additional Information:

Candidates must be able to work a flexible schedule during our hours of operation, which include Monday - Thursday from 7:00 am - 6:00 pm MST, Friday from 7:00 am - 5:00 pm MST.