Service Receptionist/Internal Service Coordinator – Eastway Toyota

Rafih Auto Group; Windsor; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Company events

Dental care

Extended health care

Life insurance

On-site parking

Job summary

Rafih Auto Group in Windsor, Ontario is hiring for a Service Receptionist / Internal Service Coordinator. This 50/50 role splits front-of-house hospitality with internal service workflow coordination, including tracking RO/PDIs and exchanging information among advisors, parts, and technicians.

No prior experience necessary; we provide comprehensive training and a path to growth within the Rafih Auto Group. Pay is $20.00 per hour with benefits and training support in a fast-paced,

Qualifications

• Knowledge and experience with multi-line phone systems.
• Proficiency in Microsoft Office (Word/Excel) and the ability to learn dealership software.
• Strong multitasking skills to easily shift between guest interaction and focused data entry.
• Ability to maintain composure and speed during high-volume peak hours.
• Excellent customer service, clear communication, and a positive disposition.

Responsibilities

• Warmly greet service customers, identify the nature of their visit, and connect them with the correct advisor.
• Answer incoming phone calls promptly, routing them efficiently or taking detailed messages.
• Maintain a professional, friendly, and welcoming presence at the front desk.
• Escort guests to dealership amenities or requested departments.
• Act as the communication bridge between service advisors, parts staff, and technicians regarding vehicle status.
• Track and update internal repair orders (ROs) for used car reconditioning and pre-delivery inspections (PDIs).
• Monitor digital service queues and internal tracking systems to ensure real-time updates are accurate.
• Enter data into dealership software and pull weekly reports for management.
• Assist with licensing duties, service paperwork, and general department administration.
• Adhere to all company policies and perform other duties as assigned.

Skills

Multi-line phones

MS Office

Data entry

Customer service

Communication

Tools

Dealership software

Job description

We are seeking a passionate, dynamic, and driven individual to join the Eastway Toyota team in the dual role of Service Receptionist / Internal Service Coordinator. This position is a true 50/50 split: you will spend half your time managing front-line guest hospitality and the other half coordinating critical service workflows and vehicle tracking behind the scenes. Experience is not necessary. We provide comprehensive training and love to invest in the right candidate. Eastway Toyota is an absolute powerhouse in the Windsor market, backed by a massive local reputation and a trophy case that includes Business of the Year, President’s, and Harmony Awards. The pace here is fast and the customer base is incredibly loyal, but the day-to-day culture is grounded in genuine friendliness, mutual respect, and a total commitment to quality. From the energetic sales floor to the high-volume service bays, team members collaborate closely, take pride in their work, and maintain a supportive, welcoming environment. The dealership provides a steady, high-volume workflow that ensures excellent earning potential, paired with premium manufacturer training, strong compensation packages, and the extensive resources of the Rafih Auto Group. This is a forward-thinking environment built for driven sales professionals and skilled technicians who want a busy, vibrant place to work without sacrificing a welcoming, team-first atmosphere.

Job Qualifications

• Knowledge and experience with multi-line phone systems.
• Proficiency in Microsoft Office (Word/Excel) and the ability to learn dealership software.
• Strong multitasking skills to easily shift between guest interaction and focused data entry.
• Ability to maintain composure and speed during high-volume peak hours (such as the early morning service rush).
• Excellent customer service, clear communication, and a positive disposition.

Front-of-House Reception Responsibilities (50%)

• Warmly greet service customers, identify the nature of their visit, and connect them with the correct advisor.
• Answer incoming phone calls promptly, routing them efficiently or taking detailed messages.
• Maintain a professional, friendly, and welcoming presence at the front desk.
• Escort guests to dealership amenities or requested departments.

Internal Service Coordination Responsibilities (50%)

• Act as the communication bridge between service advisors, parts staff, and technicians regarding vehicle status.
• Track and update internal repair orders (ROs) for used car reconditioning and pre-delivery inspections (PDIs).
• Monitor digital service queues and internal tracking systems to ensure real-time updates are accurate.
• Enter data into dealership software and pull weekly reports for management.
• Assist with licensing duties, service paperwork, and general department administration.
• Adhere to all company policies and perform other duties as assigned.

Why Choose Rafih?

• Competitive compensation and bonus plans
• Competitive Employee Benefits program
• Comprehensive training to set you up for success in your role
• A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
• Advancement opportunities
• A company culture focused on inclusivity, diversity, employee wellness, and community engagement
• Employee engagement and recognition events

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences. At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.

We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview, will be considered at this time.

Pay: $20.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking

Experience:

• automotive service: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Location:

• Windsor, ON N8R 1A1 (required)

Work Location: In person