Automotive Parts Manager – Whiteoak Ford Lincoln

Rafih Auto Group; Windsor; Hybrid; CAD 65,000 - 110,000; Full time

Benefits offered by this job

Company events

Dental care

Disability insurance

Extended health care

Life insurance

On-site parking

Paid time off

Store discount

Vision care

Job summary

Rafih Auto Group, serving Windsor, Ontario, seeks a Parts Manager for Whiteoak Ford Lincoln to oversee all aspects of the parts department, manage inventory, supervise staff, and maintain strong vendor relationships at a high-volume dealer.

The role supports service, wholesale and customer accounts with a goal of profitability and exceptional customer care. Ford experience is a plus and a structured pay plan offers growth opportunities.

Qualifications

• Minimum of 3 years of experience in automotive parts management.
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication, negotiation, and interpersonal skills
• Proficiency in Microsoft Office/Excel and computer applications
• High level of integrity and dependability with a strong sense of urgency and results
• Ford experience would be considered an asset

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them
• Hires, trains, motivates, counsels and monitors the performance of all parts department staff (if applicable)
• Establish schedules for department staff to ensure adequate coverage is in place to meet daily goals and targets.
• Maintains a balanced inventory consistent with the requirements of the service department, wholesale and customer accounts
• Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty
• Monitors and adjusts inventory to minimize obsolescence
• Analyzes sales, expenses and inventory monthly to maintain profit goals
• Develops and administers an aggressive wholesale parts program to produce profit
• Ensures that the same high‑quality level of service provided to outside customers is also provided to internal dealership customers
• Collaborate with Service Manager to ensure prior day preparation is completed daily. to ensure appointment objectives are met. ie parts ordering, special order requests and availability for off make vehicles.
• Develops dealership service and parts pricing plans and recommends suggestions to Fixed Operations Manager or general manager.
• Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction

Skills

Parts management

Leadership

Communication

Negotiation

Excel

Integrity

Ford experience

Tools

Microsoft Office

Excel

Job description

We are seeking individuals interested in the role of Parts Manager at Whiteoak Ford Lincoln. The Parts Manager, under the direction of the Fixed Operations Manager and General Manager, will primarily be responsible for overseeing all aspects of the parts department, ensuring smooth operations and customer satisfaction. Your role will involve managing inventory, supervising staff, and maintaining strong vendor relationships.For over three decades, Whiteoak Ford Lincoln has been one of the most trusted, high-volume dealerships in the region. Operating a massive facility that handles everything from everyday commuter cars to heavy‑duty trucks and high‑end Lincoln luxury SUVs, this store runs on a foundation of long‑term community trust and structured organization. The day‑to‑day culture focuses on keeping things running smoothly, working transparently, and maintaining a professional, predictable environment where everyone knows exactly what is expected of them.For an applicant, Whiteoak Ford Lincoln offers the ultimate mix of stability and volume. The sheer size of the operation means a constant, highly reliable workflow that keeps the service bays busy and the sales floor moving. The dealership provides clean, modern facilities, direct access to top‑tier manufacturer‑specific training, and a straightforward, competitive pay structure designed to maximize your earning potential. It is a solid, well‑established career home built for focused automotive professionals who want a steady, reliable place to excel.

Compensation Range:

• $65,000 to $110,000 (salary plus bonus)

Job Qualifications:

• Minimum of 3 years of experience in automotive parts management
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication, negotiation, and interpersonal skills
• Proficiency in Microsoft Office/Excel and computer applications
• High level of integrity and dependability with a strong sense of urgency and results
• Ford experience would be considered an asset

Job Requirements:

• Forecasts goals and objectives for the department and strives to meet them
• Hires, trains, motivates, counsels and monitors the performance of all parts department staff (if applicable)
• Establish schedules for department staff to ensure adequate coverage is in place to meet daily goals and targets.
• Maintains a balanced inventory consistent with the requirements of the service department, wholesale and customer accounts
• Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty
• Monitors and adjusts inventory to minimize obsolescence
• Analyzes sales, expenses and inventory monthly to maintain profit goals
• Develops and administers an aggressive wholesale parts program to produce profit
• Ensures that the same high‑quality level of service provided to outside customers is also provided to internal dealership customers

Additional Responsibilities:

• Collaborate with Service Manager to ensure prior day preparation is completed daily. to ensure appointment objectives are met. ie parts ordering, special order requests and availability for off make vehicles.
• Develops dealership service and parts pricing plans and recommends suggestions to Fixed Operations Manager or general manager.
• Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction

Why choose Rafih?

• Competitive compensation and bonus plans
• Competitive Employee Benefits program
• Comprehensive training to set you up for success in your role
• A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
• Advancement opportunities
• A company culture focused on inclusivity, diversity, employee wellness, and community engagement
• Employee engagement and recognition events

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry‑leading services and world‑class experiences.At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.

Job Type: Full‑time

Pay: $65,000.00-$110,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On‑site parking
• Paid time off
• Store discount
• Vision care

Experience:

• parts management: 2 years (required)

Licence/Certification:

• Class G Licence (preferred)

Work Location:

In person