Automotive Parts Advisor – Oakridge Ford

Rafih Auto Group; London; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation and bonus

Comprehensive benefits program

Structured training and growth

Supportive leadership and mentorship

Community engagement opportunities

Employee events

Job summary

Rafih Auto Group is seeking individuals for the role of Parts Advisor connected with Oakridge Ford in London, Ontario. The advisor will offer parts guidance to customers, place orders, handle calls/emails, and coordinate deliveries.

Responsibilities include assisting customers, quoting prices, reviewing shop estimates for parts, and maintaining inventory. Excellent communication and parts knowledge are essential in a busy, full-time setting with growth opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office/Excel and computer applications
• Thorough understanding and knowledge of automotive parts
• Excellent customer service skills.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line
• Answers phone calls, providing price quotes and other information as well as gathering customer information for proper follow up and asking for the sale.
• Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock
• Follows up on back-ordered parts
• Verifies back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Replenishes assigned inventory daily
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts
• Sets up orders for daily shipment, delivery or pick-up
• Solicits assigned accounts by phone
• Keeps entire parts department area clean and uncluttered

Skills

Communication

Interpersonal skills

Office software

Parts knowledge

Customer service

Tools

Microsoft Office/Excel

Job description

*Salary range is dependent on experience and qualifications* *MUST HAVE PARTS EXPERIENCE* Oakridge Ford is seeking individuals interested in the role of Parts Advisor. The Parts Advisor, under the direction of the Parts Manager, will primarily be responsible for providing parts related advice to both internal and external customers, ordering parts, handling incoming calls/e-mails and coordinating parts deliveries.

Oakridge Ford is a premier, long-standing pillar of the London automotive market, recognized for its operational scale and comprehensive automotive solutions. Housing a massive inventory of new and pre-owned cars, trucks, SUVs, and minivans, the dealership runs a high-volume, structured operation built on professional excellence. Notably, Oakridge Ford boasts one of Ontario's top Parts and Service Centers, making it a major hub for technical expertise and a powerhouse for steady, reliable workflow.

For an applicant, Oakridge Ford provides an incredibly stable and lucrative career home. The sheer size of the dealership's vehicle selection and its robust, in-house financing and leasing departments ensure a constant stream of traffic for the sales floor and a packed board for the service bays. The facility is run by an experienced, highly professional team that values industry expertise and structured growth. Joining Oakridge Ford means stepping into a leading-edge environment that offers top-tier manufacturer training, exceptional earning potential, and the security of working with one of the most established automotive operations in the province.

Job Qualifications:

• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office/Excel and computer applications
• Through understanding and knowledge of automotive parts
• Excellent customer service skills

Job Requirements:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line
• Answers phone calls, providing price quotes and other information as well as gathering customer information for proper follow up and asking for the sale.
• Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock
• Follows up on back-ordered parts
• Verifies back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Replenishes assigned inventory daily
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary

Additional Responsibilities:

• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts
• Sets up orders for daily shipment, delivery or pick-up
• Solicits assigned accounts by phone
• Keeps entire parts department area clean and uncluttered

Why Choose Rafih?

• Competitive compensation and bonus plans
• Competitive Employee Benefits program
• Comprehensive training to set you up for success in your role
• A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
• Advancement opportunities
• A company culture focused on inclusivity, diversity, employee wellness, and community engagement
• Employee engagement and recognition events

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.

Job Types: Full-time, Permanent

Pay: $40,000.00-$60,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount

Ability to commute/relocate:

• London, ON N6H 1T8: reliably commute or plan to relocate before starting work (required)

Experience:

• Automotive Parts: 1 year (required)
• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person