Service - Receptionist

Tribe513; Winnipeg; Hybrid; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits

Advancement opportunities

Corporate discount programs

Recognition programs

Positive team atmosphere

Job summary

Jim Pattison Auto Group is hiring a Receptionist for the Regent Toyota dealership to welcome visitors and support daily showroom operations.

You will answer calls, assist guests in the lounge, manage payments, and schedule service appointments while maintaining confidentiality and a positive, efficient work environment.

Qualifications

• Previous customer-facing experience is preferred.
• Proficiency with multiline phone systems is beneficial.
• Experience with Word, Excel, Outlook is advantageous.

Responsibilities

• Greet visitors to the showroom and direct them to the appropriate host.
• Answer incoming calls on a multiline phone system promptly and professionally.
• Welcome guests and assist in the customer lounge area.
• Maintain a tidy work space and stocked customer lounge.
• Process payments from customers accurately and securely.
• Book service appointments in the system and update records.
• Close paid work orders and ensure proper documentation.
• Distribute incoming mail and support office needs.
• Maintain confidentiality of company and customer information.
• Contribute to a supportive and positive team environment.

Skills

Customer service

CDK

One-Eighty

Phone system

MS Office

Communication

Time management

Data entry

Attention to detail

Multi-tasking

Reliability

Interpersonal skills

Tools

CDK

One-Eighty

Job description

Introduction

The Jim Pattison Auto Group is seeking a friendly, reliable, and highly organized Receptionist to be the welcoming face of our Jim Pattison Toyota on Regent dealership. As the first point of contact for customers, visitors, and employees, you’ll play a key role in creating a positive and welcoming experience while keeping our showroom running smoothly.

You’ll take pride in delivering an exceptional experience to visitors, staying organized, and ensuring every interaction reflects our strong commitment to our customers.

Schedule

This is a full-time, permanent role of 40 hours per week.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it's accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Key Responsibilities

• Greet all visitors entering the showroom, promptly answer inquiries, and introduce visitors to their host
• Promptly and professionally answer incoming calls on a multiline phone system
• Welcome and serve customers in the lounge areas
• Maintain a tidy work space and stocked customer lounge (coffee station, kids station)
• Handle and process payments from customers
• Book service appointments in the software system
• Close paid work orders
• Distribute incoming mail
• Ensure a high degree of confidentiality with company and customer information
• Participate in maintaining a supportive and fun working environment
• Other administrative duties as assigned

Key Qualifications

• Previous experience in a customer-facing role is considered an asset
• Previous experience in the automotive industry is considered a strong asset, including experience with CDK or One-Eighty software
• Previous experience operating a multiline phone system is preferred
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong customer-service skills with a friendly, approachable attitude
• Strong organizational and time-management skills
• Good data entry skills, with strong accuracy
• Detail-oriented, with the ability to multi-task and prioritize responsibilities
• Ability to stay calm and focused in a fast-paced environment
• Reliable, punctual, and dependable
• Good written and spoken communication skills
• Ability to interact professionally with others

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Unlimited opportunities for advancement, growth, and development
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].