Service Receptionist

AWIN; Toronto; Hybrid; CAD 25,000 - 34,000; Full time

Job summary

AWIN in the Greater Toronto Area is seeking a Service Receptionist for the Mercedes-Benz Green-Lane dealership network. The role involves answering service line calls, booking appointments, and supporting management with essential administrative tasks to keep the service department running smoothly.

The position emphasizes delivering friendly, efficient customer service, arranging mobility options for customers, and handling cash with accuracy in a fast-paced automotive environment.

Qualifications

• Previous experience in a customer service role.
• Must have an enthusiastic and outgoing personality.
• Ability to read and comprehend instructions and information.
• Professional appearance & friendly disposition.
• Ability to work efficiently in a high-pressure environment.

Responsibilities

• Answer all incoming service department phone calls within three rings.
• Book service appointments and oversee the service schedule.
• Assist management with administrative tasks related to the service department.
• Arrange customer mobility with the dealership's shuttle or loaner vehicle.
• Balance cash at the end of the day.
• Greet customers when Service Consultants are not available.
• Follow up with customers and coordinate parts arrivals and pickups.
• Maintain a tidy refreshment/ reception area and organize files as directed.

Skills

Customer service

Job description

11 days ago Requisition ID: 5276

How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Mercedes-Benz Green-Lane dealershipis looking for a Service Receptionist to join our amazing team!

Job Purpose

The Service Receptionist is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position will book service appointments, assist management in performing various administrative tasks, oversee all appointments and consult with the management team regarding any discrepancies. The Service Receptionist ensures customer mobility when appointments are booked, balances the cash at the end of the day and will handle customer inquiries and if further information is required, a Service Consultant or member of the management team is consulted.

• Answer all incoming phone calls within three rings.
• Answer any inquiries possible and acquire assistance if necessary.
• All customer interactions are to be performed in a friendly and helpful manner.
• Maintain and control service appointments.
• Perform service department administrative tasks as directed by management.
• Book service appointments as per the dealership’s appointment process.
• Arrange for customer mobility with the dealerships shuttle or loaner vehicle.
• Balance cash at the end of the day.
• Follow up with customers and book appointments for special ordered parts.
• Review the special order parts files, and then call the customers once parts have arrived.
• Assist customers when picking up their vehicles, and accept payment when necessary.
• Greet customers when Service Consultants are not available.
• Ensure the refreshment area is tidy.
• Report any situation or condition that could jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers.
• Perform other tasks, based on management requirements and instructions. For example, filing and administrative duties.

Compensation: $20.69 CAD per hour

Requirements

• Previous experience in a customer service role.
• Must have an enthusiastic and outgoing personality
• Ability to read and comprehend instructions and information.
• Professional appearance & friendly disposition.
• Ability to work efficiently in a high-pressure environment

Personal Attributes

• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.
• Excellent Group Benefits package.
• Group RRSP Contribution program.
• Work/life balance.
• Training and support programs.
• Boot and tool allowance.

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

AI Statement: This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These Tools do not make final decisions.

All applicant information and results are reviewed by human employees before any selection decisions are made.