Pre-Owned Automotive Sales Consultant – Eastway Toyota

Rafih Auto Group; Windsor; On-site; CAD 40,000 - 150,000; Full time

Benefits offered by this job

Company events

Dental care

Extended health care

Life insurance

On-site parking

Paid time off

Store discount

Job summary

Eastway Toyota, part of Rafih Auto Group, is seeking a Sales Consultant [Used Vehicle Sales Specialist] to drive vehicle sales with a focus on customer satisfaction.

This role offers a fast-paced environment, high earning potential, premium manufacturer training, and a welcoming team culture where teamwork and integrity are valued.

Qualifications

• 2+ years of USED automotive sales experience would be considered as asset.
• valid OMVIC license in good standing
• Ability to bring positive energy to the showroom floor and connect naturally with customers
• Strong interpersonal skills, ability to communicate and manage well
• Demonstrated ability to cultivate relationships
• High level of integrity and dependability with a strong sense of urgency and results
• Proficiency in Microsoft Office/Excel and computer applications

Responsibilities

• Ensures proper follow up of all potential buyers utilizing the CRM as well as Upgrade System
• Mates an average of 40 outgoing calls per day to potential customers as well as follow ups with customers to ensure customer satisfaction
• Participates in daily sales workshops, "one to one" meeting with Sales Manager every week as well as a weekly combined sales meeting
• Ensures constant touch with customers who are allocated to the salesperson arising from appointments from internet and phone leads, customers in good position to purchase in the Upgrade System, customers who are in their database but not in the Upgrade System and inactive service database allocated to them by management
• Ensures CSI at above Zone, Region, National average
• Ensures 100% turnover of customers in the showroom the Sales Manager prior to their leaving the showroom
• Follows up intensively on unsold customers to get them back in the showroom and sell them a vehicle
• Alerts sales management if feels dealership is at risk from fraudulent customers
• Maintains an appointment closing ratio of 50% for walk-in customers as well as those who came on appointments to purchase a vehicle

Skills

Used car sales

OMVIC license

Customer relations

Interpersonal skills

Integrity

MS Office

Education

DCS / DEC (preferred)

Tools

CRM

Upgrade System

Job description

Eastway Toyota is seeking individuals interested in the role of Sales Consultant [Used Vehicle Sales Specialist].

The Sales Consultant [Used Vehicle Sales Specialist], under the direction of the Sales Manager, will primarily be responsible to sell/lease vehicles at dealership gross profit, volume, and customer satisfaction standards.

About the Pit Crew:

Eastway Toyota is an absolute powerhouse in the Windsor market, backed by a massive local reputation and a trophy case that includes Business of the Year, President's, and Harmony Awards. The pace here is fast and the customer base is incredibly loyal, but the day-to-day culture is grounded in genuine friendliness, mutual respect, and a total commitment to quality. From the energetic sales floor to the high-volume service bays, team members collaborate closely, take pride in their work, and maintain a supportive, welcoming environment.

The dealership provides a steady, high-volume workflow that ensures excellent earning potential, paired with premium manufacturer training, strong compensation packages, and the extensive resources of the Rafih Auto Group. This is a forward-thinking environment built for driven sales professionals and skilled technicians who want a busy, vibrant place to work without sacrificing a welcoming, team-first atmosphere.

Job Qualifications:

• 2+ years of USED automotive sales experience would be considered as asset
• valid OMVIC license in good standing
• Ability to bring positive energy to the showroom floor and connect naturally with customers
• Strong interpersonal skills, ability to communicate and manage well
• Demonstrated ability to cultivate relationships
• High level of integrity and dependability with a strong sense of urgency and results
• Proficiency in Microsoft Office/Excel and computer applications

Job Requirements:

• Ensures proper follow up of all potential buyers utilizing the CRM as well as Upgrade System
• Makes an average of 40 outgoing calls per day to potential customers as well as follow ups with customers to ensure customer satisfaction
• Participates in daily sales workshops, "one to one" meeting with Sales Manager every week as well as a weekly combined sales meeting
• Ensures constant touch with customers who are allocated to the salesperson arising from appointments from internet and phone leads, customers in good position to purchase in the Upgrade System, customers who are in their database but not in the Upgrade System and inactive service database allocated to them by management
• Ensures CSI at above Zone, Region, National average
• Ensures 100% turnover of customers in the showroom the Sales Manager prior to their leaving the showroom
• Follows up intensively on unsold customers to get them back in the showroom and sell them a vehicle
• Alerts sales management if feels dealership is at risk from fraudulent customers
• Maintains an appointment closing ratio of 50% for walk-in customers as well as those who came on appointments to purchase a vehicle

Additional Responsibilities:

• Wears proper professional attire as per Company Dress Code Policy
• Achieves monthly and annual goals and objectives for sales and gross
• Participates in all manufacturers as well as dealership-initiated training
• Other duties as assigned

Why choose Rafih?

• We combine six-figure earning potential with a supportive, inclusive team culture where your hard work is genuinely celebrated
• Competitive compensation and bonus plans
• Competitive Employee Benefits program
• Comprehensive training to set you up for success in your role
• A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
• Advancement opportunities
• A company culture focused on inclusivity, diversity, employee wellness, and community engagement
• Employee engagement and recognition events

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.

At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.

We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview will be considered at this time.

Pay:

$40,000.00-$150,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount

Education:

• DCS / DEC (preferred)

Experience:

• sales: 1 year (preferred)

Licence/Certification:

• Class G Licence (preferred)
• OMVIC (required)

Work Location:

In person