Service Planner

Finning Canada; Alberta; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading service operations organization in Alberta is seeking a Service Planner to manage complex repair and rebuild projects from intake to completion. The role involves developing repair scopes, creating quotes, and ensuring timely delivery with a focus on operational excellence. Ideal candidates should have experience in technical service and project management skills. This permanent, full-time role offers a competitive wage and a comprehensive benefits package.

Benefits

Competitive wage

Comprehensive benefits package

Career progression opportunities

Qualifications

• Previous experience in technical service, parts, warranty, or repair is preferred.
• Strong customer relationship management skills and ability to manage complex interactions.
• Financial acumen for estimating accuracy and job profitability.

Responsibilities

• Manage intake, scope development, quoting, and communication throughout the repair lifecycle.
• Develop accurate estimates and quotes based on machine history, warranty status, and customer requirements.
• Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables.

Skills

Customer relationship management

Project management

Financial acumen

Technical service experience

Proficiency in Microsoft Office

Salesforce proficiency

Education

PMP or Blue Seal certification

Tools

Microsoft Office

Salesforce

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent

Position Overview

Join Finning’s Service Operations team and play a critical role in managing complex repair and rebuild projects from intake to completion. This role offers:

• Opportunities to apply project management and technical expertise in a dynamic environment.
• A collaborative team culture with strong leadership support.
• Career progression and professional development opportunities.
• A competitive wage and comprehensive benefits package.

As a Service Planner, you’ll develop repair scopes, create accurate quotes, and coordinate with service teams to ensure timely, high-quality delivery. This role combines strategic planning, customer engagement, and operational excellence to deliver exceptional service outcomes.

Job Description

• Manage intake, scope development, quoting, and communication throughout the repair lifecycle.
• Develop accurate estimates and quotes based on machine history, warranty status, and customer requirements.
• Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables.
• Collaborate with service supervisors and technicians to ensure scope alignment and track progress.
• Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.
• Identify lessons learned and improvement opportunities, applying project management best practices.
• Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service delivery.
• Track and communicate the financial health of ongoing service jobs, ensuring transparency and solution-oriented updates.

Day-to-Day Activities

• Prepare and manage repair scopes and quotes.
• Participate in pre/mid/post job meetings with service teams.
• Monitor timelines, deliverables, and financial performance of service jobs.
• Collaborate across Finning’s regional network for component movement and scope validation.
• Complete documentation for service requests and work order transitions.

Requirements

• Previous experience in technical service, parts, warranty, or repair is preferred.
• Strong customer relationship management skills and ability to manage complex interactions.
• Project management experience; PMP or Blue Seal certification is an asset.
• Financial acumen for estimating accuracy and job profitability.
• Proficiency in Microsoft Office, Salesforce, and relevant software platforms.
• Flexibility to support other facilities in-person within the region.

Important

• This position is based out of our Fort McKay location.
• Permanent, full-time role.
• Monday – Friday, 5 x 2 schedule.

If you’re ready to plan and deliver exceptional service operations, applyn

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.