Experienced Service Manager - Renfrew Chrysler

The 401 Group; Eastern Ontario; On-site; CAD 60,000 - 100,000; Full time

Benefits offered by this job

On-site parking

Employee pricing on parts and service

Health & wellness benefits

Career growth opportunities

Job summary

The 401 Group is seeking a Service Manager to lead a high-performing service department in Cambridge, Ontario. You will manage technicians and advisors, drive profitability, and deliver a best-in-class customer experience across service and parts operations.

Key duties include policy implementation, staff development, warranty process oversight, and growing aftermarket sales. A strong leadership presence and deep automotive experience are required.

Qualifications

• 5+ years of experience in the automotive service industry.
• 2+ years of management experience in the automotive industry.
• Chrysler and/or domestic dealership experience is an asset.
• Excellent communication, interpersonal and time management skills.
• Ability to adapt to a changing environment and meet deadlines.
• Strong computer and leadership skills.
• Automotive Technician's License is an asset.
• Good communication skills and attention to detail.
• Must multitask and work under pressure.
• Must be flexible with work schedule.

Responsibilities

• Responsible for-profit management - analyze department financials to ensure profitability.
• Develop and maintain a culture of excellent customer service through training and coaching.
• Review and implement service centre policies to improve customer experience.
• Develop and implement long-term strategy to attract and retain customers.
• Order parts with company and OEM guidelines.
• Maintain knowledge of parts pricing procedures.
• Understand OEM and Aftersales warranty platforms and processes.
• Establish and maintain relationships with wholesale customers.
• Resolve customer and employee complaints professionally and effectively.
• Ensure Health and Safety compliance and other workplace policies.
• Oversee multiple service and parts departments and ensure proper staffing.
• Maintain inventory with appropriate days of supply and turnover.
• Grow external parts and accessories sales including wholesale accounts.
• Ensure policy compliance and clean merchandising of parts storage.
• Achieve the highest level of customer satisfaction.
• Report non-compliant issues to management.
• Manage cash receipts per company policy.
• Manage Reynolds system and ensure all parts orders are tracked.
• Perform physical inventory counts as required.
• Other duties as assigned by Management & Executive Team.

Skills

Communication

Time management

Leadership

Adaptability

Multitasking

Attention to detail

Flexibility

Computer skills

Education

Automotive Technician's License

Tools

Reynolds system

Job description

Now Hiring: Service Manager – Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle

Lead the Charge – Drive Excellence in Service, Team Performance, and Customer Satisfaction!

We're looking for a results-focused, motivated, and experienced Service Manager to take the wheel of our high-performing service department. In this leadership role, you'll be the driving force behind daily operations—managing technicians, advisors, and workflow while delivering a best-in-class experience for every customer who walks through our doors.

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.

Location: 376 O'Brien Rd, Renfrew

Compensation: $60,000 - $100,000 per year

What You Will Be Doing:

• Responsible for-profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability
• Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management of a champion winning team
• Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
• Develop and implement a long-term strategy and action plan to attract and retain customers
• Ordering parts with company and OEM guidelines
• Knowledge of parts pricing procedures
• Understand and maintain OEM & Aftersales warranty platforms and process
• Establish and maintain good relationships with wholesale customers
• Professionally and effectively resolve customer and employee complaints and concerns
• Ensure compliance with Health and Safety and all other workplace regulations and policies
• Oversee multiple Service and Parts departments and ensure that the department is properly staffed, providing coverage during all scheduled business hours
• Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates
• Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
• Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin, clean and presentable merchandising areas including parts storage
• Ensure the highest level of customer satisfaction
• Report any non-compliant issues directly and immediately to the management
• Manage cash and credit/debit receipts per company policy
• Manage the Reynolds system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately
• Perform physical inventory counts as required which may be required during off business hours
• Other duties as assigned by Management & Executive Team

What You Bring to the Table:

• Minimum 5years experiencein the automotive service industry
• Minimum of 2+ years of management experience in the automotive industry
• Chrysler and/or domestic dealership experience is an asset
• Excellent communication, interpersonal and time management skills
• Ability to adapt to a changing environment and meet deadlines
• Strong computer & leadership skills
• Automotive Technician's License is an asset
• Good communication skills and attention to detail
• Must have the ability to multi-task and work under pressure
• Must be willing to be flexible with work schedule

So why work for us?

• The 401 Group of Companies is privately owned and 100% Canadian
• 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
• A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching, mentoring, and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
• Perkopolis Enrollment
• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

This posting reflects a current and active opening.

#INDSALES

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or [e-mail]

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.