Service Manager - Residential - Hybrid

Allied Universal Canada; Mississauga; Hybrid; CAD 55,000; Full time

Job summary

A leading security services provider is seeking a Service Manager for the Residential GTA Branch to oversee security operations, maintain client relationships, and manage a team of professionals. This hybrid role offers a competitive salary and performance-based bonuses. Applicants should have 3–5 years of experience in security management, proven leadership skills, and the ability to multitask under pressure. Join a company that values equity and encourages a diverse workforce.

Benefits

Competitive salary

Performance-based bonuses

Pension Plan

Professional development opportunities

Company car or allowance

Qualifications

• 3–5 years of experience in security management, preferably in a supervisory role.
• Strong leadership and team management capabilities.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Oversee daily security operations across assigned client sites.
• Build and sustain strong relationships with existing clients.
• Assist with branch budget planning and ensure cost-effective operations.
• Identify new business opportunities in the GTA Residential market.
• Ensure compliance with contractual obligations and best practices.

Skills

Leadership

Communication

Problem-solving

Knowledge of security operations

Multi-tasking

Tools

Microsoft Office Suite

Security management software

Job description

Overview

Company Overview: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full‑time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Service Manager – Residential - Hybrid
Position Type: Full-Time
Work Model: Hybrid (Office + On‑Site)
Salary: $55,000 per year
Bonuses: Eligible
Location: GTA

Reporting to the Regional General Manager, the Service Manager – Residential - Hybrid is responsible for leading and overseeing security operations for the Residential GTA Branch. This role includes both office‑based work and on‑site presence at client locations to ensure the safety and security of clients, employees, and assets. The Service Manager will manage a team of security professionals, implement policies and procedures, and maintain strong client relationships.

Key Responsibilities

1. Operational Management

• Oversee daily security operations across assigned client sites.
• Ensure compliance with company policies, standards, and regulatory requirements.
• Conduct regular site inspections and audits to verify adherence to security protocols.
• Maintain, update, and implement emergency response plans and procedures.

2. Client Relations

• Build and sustain strong relationships with existing clients.
• Address client concerns and deliver timely, effective solutions.
• Conduct regular client meetings to review needs, performance, and service enhancements.
• Prepare, deliver, and present security reports to clients.

3. Financial Management

• Assist with branch budget planning and ensure cost‑effective operations.
• Monitor and control operational expenses.
• Develop and execute strategies to achieve financial objectives.

4. Sales & Business Development

• Identify and pursue new business opportunities within the GTA Residential market.
• Collaborate with the sales team to support proposal development and secure new contracts.
• Conduct market research to stay current on industry trends and competitor activities.

5. Compliance & Reporting

• Ensure accurate documentation of all security activities.
• Prepare and submit regular performance and operational reports to regional management.
• Ensure compliance with contractual obligations, standards, and best practices.

Qualifications

• 3–5 years of experience in security management, with at least 3 years in a supervisory role.
• Proven leadership and team management skills.
• Strong knowledge of security operations, procedures, and best practices.
• Excellent communication, interpersonal, and problem‑solving abilities.
• Ability to multitask and work under pressure in a fast‑paced environment.
• Proficiency in Microsoft Office Suite and security management software.
• Valid Class G driver’s license with a clean driver’s abstract.

Work Environment

• Hybrid role involving both office‑based responsibilities and on‑site visits to client locations.
• May require responding to emergency situations outside regular working hours.
• Fast‑paced environment balancing administrative duties, client interactions, and field operations.

Benefits

• Competitive salary and performance‑based bonuses.
• Flex Tiered Benefit Program (Bronze, Silver, Gold).
• Pension Plan.
• Company car or car allowance with fuel corporate card.
• Wellness package, including enhanced vacation and leave entitlements.
• Professional development and training opportunities.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.