Service Manager, Applewood Auto Group Ltd.

Applewood-Auto-Group; City of Langley; On-site; CAD 120,000 - 200,000; Full time

Benefits offered by this job

Health benefits

RRSP options

Career advancement opportunities

Team-focused culture

Employee discounts

Community involvement

Job summary

Applewood Auto Group Ltd. is seeking an experienced Service Manager in the Lower Mainland, BC. The role focuses on leading Service Advisors, Technicians, and support staff to maximize service revenue, improve efficiency, and deliver an outstanding customer experience.

The role requires at least 3 years of management experience in a franchised automotive setting, with a proven track record of achieving targets. Competitive compensation, benefits, and growth opportunities are offered.

Qualifications

• Minimum 3 years of management experience in a franchised automotive dealership or similar.
• Proven track record of achieving service targets and improving performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to lead diverse teams and foster accountability.
• Experience with union environments is a plus but not required.

Responsibilities

• Lead and develop Service Advisors, Technicians, and support staff to reach their potential.
• Maximize service revenue, profitability, productivity, and customer retention.
• Oversee daily service operations, workflow, warranty administration, and dealership processes.
• Foster a collaborative, respectful team environment with open communication.
• Address employee relations fairly while maintaining productive relationships.
• Drive CSI performance and resolve customer concerns for best-in-class service.

Job description

Service Manager, Applewood Auto Group Ltd.

Applewood Auto Group Ltd. | Service Manager | Opened on 11/05/2026 | Pay rate: $120000-200000 per year

Service Manager – Applewood Auto Group

Location: Lower Mainland, BC

Compensation: $120,000–$200,000 Total Annual Compensation Potential

It's All Good at Applewood!

Applewood Auto Group is growing, and we're looking for our next exceptional Service Manager!

Are you an experienced automotive Service Manager with a proven track record of driving results, developing high-performing teams, and delivering an outstanding customer experience?

We're looking for a confident, collaborative leader who knows how to bring people together, build trust, and drive accountability while fostering a positive and respectful workplace.

If you're passionate about automotive service, thrive on improving operations, and know that great leadership starts with great relationships, we'd love to meet you!

Role & Responsibilities

• Lead & Develop: Coach, mentor, and inspire Service Advisors, Technicians, and support staff to achieve their full potential.
• Drive Performance: Maximize service revenue, profitability, technician productivity, shop efficiency, and customer retention.
• Operational Excellence: Oversee daily service operations, workflow, warranty administration, and dealership processes.
• Build Strong Relationships: Foster a collaborative, respectful, and accountable team environment through open communication and consistent leadership.
• Navigate Employee Relations: Apply company policies and established workplace procedures fairly and consistently while maintaining productive working relationships.
• Deliver Exceptional Service: Drive CSI performance, resolve customer concerns, and ensure a Best-in-Class customer experience.

What We Need From You

• Minimum 3 years of management experience as an Automotive Service Manager, Fixed Operations Manager, or Assistant Service Manager within a franchised automotive dealership.
• Proven track record of success in achieving service department financial and operational targets.
• Strong understanding of dealership KPIs, warranty processes, technician productivity, and service profitability.
• Demonstrated ability to lead diverse personalities, build consensus, resolve conflict, and foster team engagement.
• Experience working in a unionized environment or with collective agreements is a significant asset, but not required.
• Excellent communication, organizational, and problem-solving skills.
• Strong business acumen, accountability, and a hands-on leadership approach.

Compensation

The anticipated total annual compensation opportunity for the Service Manager position is $120,000–$200,000. Total compensation is dependent on departmental performance and achievement of established targets and is not guaranteed.

The final compensation package (base plus variable) will be determined based on the successful candidate's relevant experience, qualifications, demonstrated capabilities, and other job-related factors.

Why Applewood?

• Competitive compensation and performance-based incentives
• Comprehensive health and dental benefits
• RRSP options
• Career advancement opportunities within a growing automotive group
• Supportive leadership and a team-focused culture
• Company events, employee discounts, and community involvement

Our Core Values

• Best-in-Class Experience: Deliver excellence to every team member and client.
• Find a Way to Say Yes: Take ownership, embrace challenges, and make things better.
• Team Beats with One Heart: Collaborate, support one another, and succeed together.

Ready to Take the Next Step?

If you're a proven automotive service leader who believes that strong results and strong relationships go hand in hand, we want to hear from you!

Apply today and discover what's next with Applewood Auto Group!