Assistant Service Manager (Planet Ford)

Performance Cars Ltd.; Brampton; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability, critical illness and life—

Employee Assistance Plan (EAP)

Vehicle, service and parts discounts

Job summary

Planet Ford in Brampton, Ontario is seeking an experienced Assistant Service Manager to lead our fixed operations team and elevate the customer experience. You will coach the service staff, implement policies, and drive service profitability while ensuring compliance with Ontario regulations.

The role requires at least 3 years in automotive service management, strong communication, and a valid Ontario driver's license.

Qualifications

• High School Diploma or GED is required.
• Minimum 3 years experience in the automotive service industry.
• Minimum of 3 years of management experience in the automotive industry.
• CDK experience preferred.
• Excellent communication, interpersonal and time management skills.
• Must have a valid Ontario Driver's License and good driving record.
• An Automotive Technician’s License is an asset.
• Ability to work flexible hours and work around a changing schedule.

Responsibilities

• Establish and maintain good relationships with customers and to exceed their expectations.
• Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and performance management.
• Review and implement Service Centre policies and procedures that improve the Customer Experience through high quality repairs and building customer relationships.
• Assist with developing and implementing a longer-term strategy and action plan to attract and retain customers.
• Assist with coaching team members to provide excellent customer service.
• Recruit, develop, motivate, recognize and hold accountable a Service team that will meet established objectives and targets for sales and profitability.
• Improve sales and profitability for the Service Department.
• Assist with conducting monthly meetings with department employees to discuss activities and problems of mutual interest.
• Establish and enforce product-knowledge standards.
• Actively support, encourage, and motivate staff daily to maintain high morale.
• Monitor the operating budget by tracking sales and expenses.
• Promote service safety and security procedures.
• Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).
• Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA), the Motor Vehicle Dealers Act (MVDA) and the Accessibility for Ontarians with Disabilities Act (AODA).
• Understand and comply with all federal, provincial and local regulations that affect service operations, such as the Occupational Health and Safety Act (OHSA), waste disposal regulations, etc.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

Skills

Leadership

Customer service

Communication

Time management

Automotive knowledge

Education

High School Diploma or GED

Tools

CDK experience

Job description

When it comes to Fords, Planet Ford is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years.

Planet Ford is looking for an experienced Assistant Service Manager to lead our fixed operations team.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Establish and maintain good relationships with customers and to exceed their expectations.
• Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and performance management.
• Review and implement Service Centre policies and procedures that improve the Customer Experience through high quality repairs and building customer relationships.
• Assist with developing and implementing a longer-term strategy and action plan to attract and retain customers.
• Assist with coaching team members to provide excellent customer service.
• Recruit, develop, motivate, recognize and hold accountable a Service team that will meet established objectives and targets for sales and profitability.
• Improve sales and profitability for the Service Department.
• Assist with conducting monthly meetings with department employees to discuss activities and problems of mutual interest.
• Establish and enforce product-knowledge standards.
• Actively support, encourage, and motivate staff daily to maintain high morale.
• Monitor the operating budget by tracking sales and expenses.
• Promote service safety and security procedures.
• Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).
• Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA), the Motor Vehicle Dealers Act (MVDA) and the Accessibilities for Ontarians with Disabilities Act (AODA).
• Understand and comply with all federal, provincial and local regulations that affect service operations, such as the Occupational Health and Safety Act (OHSA), waste disposal regulations, etc.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What you need to succeed:

• High School Diploma or GED is required.
• Minimum 3 years experience in the automotive service industry.
• Minimum of 3 years of management experience in the automotive industry.
• CDK experience preferred.
• Excellent communication, interpersonal and time management skills.
• Ability to adapt to a changing environment and meet deadlines.
• Strong computer and leadership skills..
• Strong attention to detail.
• Must have the ability to multi-task and work under pressure.
• Exceptional customer service orientation.
• Must have a valid Ontario Driver's License and good driving record.
• An Automotive Technician’s License is an asset.
• Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $80,000 - $110,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.