Service Manager

Carloft Carleton Place; Brockville; On-site; CAD 55,000 - 60,000; Full time

Job summary

Brockville Ford, part of Heighton Auto Group, seeks a motivated Service Manager to lead the Service Department and deliver an exceptional dealership experience in Brockville, Ontario. The role emphasizes customer satisfaction, safety, and operational efficiency.

You will mentor staff, monitor performance, and collaborate with management to hit dealership goals. Salary ranges from $55,000 to $60,000 per year, based on experience.

Qualifications

• Experience leading a service department in automotive.
• Strong customer service and team leadership.
• Technical and mechanical aptitude.
• Excellent communication and problem-solving abilities.
• Strong organizational and time management skills.
• Commitment to delivering exceptional service every day.

Responsibilities

• Manage all aspects of the dealership's Service Department operations.
• Drive customer satisfaction and create a best-in-class service experience.
• Monitor department performance, efficiency, costs, and profitability.
• Ensure compliance with safety regulations and company policies.
• Assist with vehicle diagnostics and technical problem-solving.
• Oversee parts, equipment, and service-related resources.
• Recruit, train, coach, and develop service department employees.
• Work closely with management to achieve dealership goals and objectives.

Skills

Leadership

Customer Service

Technical Aptitude

Communication

Problem-Solving

Time Management

Organizational Skills

Job description

Service Manager Wanted | Lead, Inspire & Drive Excellence at Brockville Ford!

Brockville Ford is looking for a motivated and customer-focused Service Manager to lead our Service Department and help deliver an exceptional dealership experience.

Salary: $55,000 - $60,000 per year (based on experience)

If you're an experienced automotive professional who enjoys leading teams, solving problems, and creating loyal customers, we'd love to hear from you!

About the Role

As the Service Manager, you'll be responsible for overseeing the daily operations of the Service Department while ensuring outstanding customer service, operational efficiency, and team performance. You will play a key role in building customer loyalty, mentoring employees, and maintaining the highest standards of safety and service.

What You'll Do

• Manage all aspects of the dealership's Service Department operations.
• Drive customer satisfaction and create a best-in-class service experience.
• Monitor department performance, efficiency, costs, and profitability.
• Ensure compliance with safety regulations and company policies.
• Assist with vehicle diagnostics and technical problem-solving.
• Oversee parts, equipment, and service-related resources.
• Recruit, train, coach, and develop service department employees.
• Work closely with management to achieve dealership goals and objectives.

What We're Looking For

• Previous automotive service leadership or management experience.
• Strong customer service and team leadership skills.
• Technical and mechanical aptitude.
• Excellent communication and problem-solving abilities.
• Strong organizational and time management skills.
• A commitment to delivering exceptional service every day.

Ready to Take the Driver's Seat?

If you're passionate about the automotive industry and have what it takes to lead a successful service team,

Compensation: $55,000 - $60,000 per year based on experience

Work Location : In person

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Opportunity Employer

Heighton Auto Group is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or Indigenous identity. Accommodations are available upon request throughout the recruitment process in accordance with applicable legislation. We do not use AI in our hiring process