Service Manager

Wood Automotive Group; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits package

Pension plan

Employee assistance program

Wellness perks

Corporate discounts

Social events

Job summary

Wood Automotive Group is seeking an experienced Service Manager to lead our Calgary service department. You will drive performance, coach a skilled team of advisors and technicians, and ensure an exceptional service experience for every customer.

Reporting to the General Manager, you will optimize workflow, maintain safety standards, manage profitability, and collaborate with Parts and Sales to maximize customer loyalty and department results.

Qualifications

• Minimum 5 years of automotive management and leadership experience.
• Previous Service Management or fixed operations experience preferred.
• Strong understanding of retail service operations.
• Valid Alberta Class 5 driver's licence and clean driving record.

Responsibilities

• Lead and oversee the day-to-day operations of the Service Department.
• Manage departmental performance including productivity and profitability.
• Lead, coach, train, and develop Service Advisors, Technicians, and other team members.
• Establish clear performance expectations and accountability.
• Monitor customer satisfaction and resolve escalated concerns.
• Identify opportunities to improve processes, productivity, and efficiency.
• Collaborate with Parts, Sales, and other departments to maintain workflow.
• Ensure compliance with policies, safety standards, and regulations.
• Foster a positive, accountable, results-driven team environment.
• Promote Wood Automotive Group values to build long-term customer loyalty.

Skills

Automotive service leadership

Team coaching

Customer experience focus

Communication skills

Problem solving

Organizational skills

Job description

The Wood Automotive Group is currently seeking an experienced and driven Service Manager to join our leadership team.

Reporting to the General Manager, the Service Manager will be responsible for the overall leadership, performance, and day-to-day operations of the Service Department. This position plays a key role in driving customer satisfaction, team performance, operational efficiency, safety, and profitability while ensuring an exceptional service experience.

We are looking for a hands-on leader who understands dealership fixed operations and knows how to build, coach, and motivate a high-performing team. The successful candidate will be focused on achieving departmental goals, developing their people, strengthening customer loyalty, and maintaining the high standards expected across the Wood Automotive Group.

Key Responsibilities

• Lead and oversee the day-to-day operations of the Service Department.
• Manage departmental performance, including productivity, profitability, expenses, workflow, and overall operational results.
• Lead, coach, train, and develop Service Advisors, Technicians, and other Service Department team members.
• Establish clear performance expectations and hold the team accountable for achieving departmental goals.
• Monitor customer satisfaction and take an active role in resolving escalated customer concerns.
• Identify opportunities to improve processes, productivity, efficiency, and the overall customer experience.
• Work collaboratively with Parts, Sales, and other dealership departments to maintain effective communication and workflow.
• Ensure the department operates in accordance with Wood Automotive Group policies, manufacturer requirements, safety standards, and applicable legislation.
• Foster a positive, collaborative, accountable, and results-driven team environment.
• Promote Wood Automotive Group values and brand standards while building long-term customer loyalty.

What We're Looking For

The ideal candidate is a highly driven leader who understands what it takes to successfully operate a busy dealership Service Department. You are equally comfortable leading and developing employees, analyzing departmental performance, resolving customer concerns, and identifying opportunities to improve results.

You bring:

• Strong automotive dealership Service and Fixed Operations knowledge.
• Proven leadership skills with the ability to coach, motivate, and develop a team.
• A strong understanding of dealership service processes, workflow, productivity, and performance.
• Strong technical and mechanical knowledge of automotive repairs and service operations.
• A customer-focused mindset with a commitment to delivering an exceptional service experience.
• Strong communication, organizational, and problem-solving skills.
• The ability to effectively manage competing priorities in a fast-paced dealership environment.
• A proven ability to build employee engagement, accountability, and collaboration.
• A results-oriented approach with a focus on achieving departmental targets and continuous improvement.

Requirements

• Minimum 5 years of automotive management and leadership experience required.
• Previous Service Management or Fixed Operations experience is strongly preferred.
• Strong automotive dealership background and understanding of retail service operations.
• Valid Alberta Class 5 driver's licence and a clean driver’s abstract.

Some of the rewards of joining our team:

• Exceptional benefits package
• Pension Plan with employer contributions – free money!
• Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
• Corporate rates at YMCA and Goodlife Fitness
• Group social events and company perks

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation, and the Rogers Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.