Service Manager

Cochrane Toyota; Smithers; On-site; CAD 110,000 - 150,000; Full time

Job summary

Smithers Toyota in Smithers, BC is seeking an Automotive Service Manager to lead a nine-bay service operation. The role focuses on coaching service advisors and technicians, improving labour sales, productivity, and service gross profit while maintaining exceptional customer service.

Ideal candidates bring proven service-management experience, strong financial leadership, and a customer-centric mindset. Toyota/Lexus experience is helpful but not required, and relocation to Smithers is available.

Qualifications

• Proven Service Manager experience, or substantial Assistant Service Manager experience at a larger franchised dealership.
• Demonstrated financial and operational leadership, coaching ability, and strong customer-service skills.
• Toyota or Lexus experience is an asset but not required—candidates from other automotive franchises are welcome.

Responsibilities

• Lead and coach service advisors, technicians, and daily shop operations
• Drive improvements in labour sales, technician productivity, effective labour rate, and service gross profit
• Strengthen customer satisfaction, retention, repair-order follow-up, and shop workflow
• Manage departmental budgets, expenses, safety, performance reporting, and continuous improvement

Skills

Service management

Team coaching

Financial leadership

Customer service

Job description

Automotive Service Manager

Smithers Toyota | Smithers, British Columbia

Canada-wide recruitment | Relocation assistance available

About Smithers Toyota

Smithers Toyota is an established Toyota dealership in the Bulkley Valley with a nine-bay service operation and supportive ownership. We are looking for a leader who can strengthen performance, coach a team, and build a high-quality service experience for our customers.

The Opportunity

We are seeking an experienced Automotive Service Manager—or a strong Assistant Service Manager from a larger dealership who is ready to lead their own department. This is a hands‑on leadership role with real ownership support and the chance to improve results in a well-positioned store.

What You Will Do

• Lead and coach service advisors, technicians, and daily shop operations
• Drive improvements in labour sales, technician productivity, effective labour rate, and service gross profit
• Strengthen customer satisfaction, retention, repair-order follow-up, and shop workflow
• Manage departmental budgets, expenses, safety, performance reporting, and continuous improvement

What You Bring

• Proven Service Manager experience, or substantial Assistant Service Manager experience at a larger franchised dealership
• Demonstrated financial and operational leadership, coaching ability, and strong customer-service skills
• Toyota or Lexus experience is an asset but not required—candidates from other automotive franchises are welcome
• Ability and willingness to relocate to Smithers, BC

Compensation & Benefits

Target annual total compensation: $110,000 – $150,000, made up of base salary plus performance-based incentives (depending on qualifications and results).

Performance bonuses are additional and subject to plan terms. Relocation assistance is available by agreement.

You will also enjoy meaningful leadership responsibility, ownership support, and the outdoor lifestyle of the Bulkley Valley.