Service Manager | Downtown Ford

DAG | Downtown AutoGroup; Toronto; On-site; CAD 150,000 - 180,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits

Professional Development

Modern Facility

DAG Academy

Job summary

Downtown Ford, part of Downtown AutoGroup in Toronto, seeks an Automotive Service Manager to lead a skilled team and direct daily service operations. You will drive Guest satisfaction, manage budgets, and foster growth in a fast‑paced environment.

Ideal candidates have 5+ years in automotive service with managerial experience, strong leadership, and proficiency with service management software. This in-person role offers growth within a storied DAG portfolio and a modern Autoplex.

Qualifications

• Post-secondary diploma or degree in Automotive Technology, Business Administration, or related field (preferred).
• Minimum of 5 years of experience in automotive service, with at least 2 years in a managerial role.
• Strong leadership, communication, and financial acumen are required.

Responsibilities

• Lead, coach, and inspire a team of service advisors, technicians, and support staff to meet and exceed performance goals.
• Oversee daily operations of the service department, scheduling, profitability and policy adherence.
• Address and resolve Guest inquiries, concerns, and complaints promptly and professionally.
• Develop and manage the service department budget and analyze financial reports.
• Implement sales strategies to promote services and achieve revenue targets.
• Ensure compliance with safety, regulatory requirements, and records maintenance.

Skills

Leadership

Budgeting

Team management

Customer service

Communication

Problem-solving

Software proficiency

Education

Automotive Technology degree

Business Administration degree

Tools

Service management software

Microsoft Office

Job description

Service Manager - Elevate Your Career at Downtown Ford!

Are you passionate about delivering exceptional Guest experiences and have a keen interest in the automotive industry? At Downtown Ford, part of the revolutionary Downtown AutoGroup (DAG), we're not just servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself!

Why we need you

Are you a dynamic and results-driven professional passionate about the automotive industry? Do you thrive in a fast-paced environment where Guest satisfaction and operational excellence are paramount? That's what we live for. And that's where you come in.

Our vision at Downtown Ford is to create lifetime Guests, not just one-time Guests. To do that, we need someone extraordinary. We are seeking an experienced and energetic Automotive Service Manager to lead our team of skilled technicians and service advisors. In this pivotal role, you will be the driving force behind our service department, ensuring smooth operations, exceptional Guest experiences, and consistent business growth.

Without you, we're just another service center. With you, we're the providers of our Guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.

Here’s What You’ll Be Doing

Leadership & Team Management

• Lead, coach, and inspire a team of service advisors, technicians, and support staff to meet and exceed performance goals.
• Conduct regular team meetings to communicate objectives, provide feedback, and foster a positive work environment.
• Oversee recruitment, training, and performance evaluations to ensure a highly skilled and motivated workforce.

Operational Excellence

• Manage daily operations of the service department, ensuring efficiency, profitability, and adherence to company policies.
• Schedule and prioritize repair orders to maximize productivity and minimize Guest wait times.
• Monitor workflow, troubleshoot issues, and implement process improvements to enhance service delivery.

Guest Service

• Ensure every Guest receives outstanding service, from initial contact to the completion of their vehicle's service or repair.
• Address and resolve Guest inquiries, concerns, and complaints promptly and professionally.
• Foster long‑term Guest relationships by building trust and providing transparent, value-driven solutions.

Financial Management

• Develop and manage the service department budget, including labour and operational expenses.
• Analyze financial reports to track performance and identify areas for improvement.
• Implement sales strategies to promote services, upsell products, and achieve revenue targets.

Compliance & Safety

• Ensure compliance with local, provincial, and federal regulations, including workplace safety and environmental standards.
• Maintain accurate records for service transactions, warranties, and parts inventory.
• Implement and enforce safety protocols to create a secure environment for employees and Guests.

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

You Need These Qualifications

Education & Experience

• A post-secondary diploma or degree in Automotive Technology, Business Administration, or a related field (preferred).
• Minimum of 5 years of experience in automotive service, with at least 2 years in a managerial role.

Skills & Attributes

• Strong leadership, organizational, and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Proven ability to manage budgets and achieve financial targets.
• Technical knowledge of automotive systems and repair processes.
• Proficiency with service management software and Microsoft Office Suite.

Certifications

• Valid Ontario Class G Driver’s License.

If would be nice if you have

• Experience with systems
• Automotive Service Excellence (ASE) certification or equivalent.
• 310S certification.

What We Offer

• Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
• Rich Legacy: Established in 1992, our group has grown from a single dealership to employing over 300 professionals that collectively represent the largest retailer of automobiles in downtown Toronto.

The expected compensation range for this role is $150,000 - $180,000 per year

This is an in-person role.

Downtown Ford and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at [e-mail].

Downtown Ford and Downtown AutoGroup are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.