Service Manager

Northern Roads Auto Group; Mississauga; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Ongoing training through industry: NCM

Clear path for advancement

Competitive compensation

Performance-based incentives

Job summary

Northern Roads Auto Group is seeking a driven Service Manager to lead the service department at our Fort Erie Toyota location. You will support the General Manager in daily operations, designing processes that enhance customer satisfaction and business growth.

Ideal candidates will have 3+ years in service management, strong leadership, and a passion for mentoring staff while delivering exceptional service. Growth opportunities and a supportive leadership team are provided.

Qualifications

• 3+ years of experience as a Service Manager.
• Strong leadership and coaching abilities with a focus on process improvement.

Responsibilities

• Oversee day-to-day service operations.
• Coach and develop Service Advisors to improve performance and customer experience.
• Drive service metrics such as Hours Per RO and Effective Labour Rate.

Skills

Leadership

Coaching

Communication

Process improvement

Customer service

Tools

PBS Systems

Reynolds

Job description

Service Manager

We are looking for a driven, process-focused Service Manager to lead our service department. This is an opportunity to be in a progressive leadership role within one of the most respected and trusted automotive brands in the industry, backed by a dealer group that believes in developing its people.

If you have a passion for building strong processes, training and mentoring employees, delivering exceptional customer experiences, and driving performance, this role is for you.

The Opportunity:

As Service Manager, you will play a key role in supporting the General Manager in overseeing day-to-day service operations, while helping implement processes and policies that drive both customer satisfaction and business growth.

What You'll Be Doing:

• Oversee day-to-day service operations
• Coach and develop Service Advisors to improve performance and customer experience
• Ensure strong execution of advisor walkarounds and proper vehicle write-ups
• Drive Hours Per RO, Effective Labour Rate, and overall service department performance
• Implement and maintain processes that improve efficiency and consistency
• Handle customer escalations professionally and effectively
• Monitor appointment flow, shop capacity, and technician productivity
• Work closely with Parts and Sales to maximize opportunities across departments
• Other duties as assigned

What We're Looking For:

• Proven experience as a Service Manager with 3 years experience
• Strong leadership potential with a desire to grow into management
• Process-driven mindset with attention to detail
• Passion for delivering exceptional customer service
• Ability to coach, motivate, and hold a team accountable
• Strong communication and organizational skills
• Experience with systems such as PBS, Reynolds, or similar DMS is an asset

Why Fort Erie Toyota:

At Northern Roads Auto Group, we don't just hire people - we develop careers.

• Ongoing, consistent training through industry leaders like NCM Associates and PBS Systems
• Clear path for advancement within Northern Roads Auto Group
• Work with one of the most trusted automotive brands in the industry - Toyota
• Supportive leadership team focused on your growth and success
• Competitive compensation and performance-based incentives

If you're ready to take the next step and be part of a team that's committed to growth, performance, and delivering an exceptional customer experience, we want to hear from you.

More About Us:

At Northern Roads Auto Group, we've proudly operated successful, family-owned automotive businesses for over 30 years in the heart of the Niagara Region. We're passionate about growth, innovation, and delivering exceptional customer experiences.

As one of the first Kia dealers in Canada and a multi-Kia President's Award-winning group, we continue to expand our footprint with the addition of Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), and most recently, Fort Erie Toyota (2025).

Our success is built on integrity, innovation, and community - commitment that drives everything we do.

At Northern Roads Auto Group Inc., accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process. Should you require this accommodation, please contact [e-mail].

We would like to thank all candidates in advance for their interest only. Please note, due to the volume of applicants we receive, only those candidates selected for an interview will be contacted.