Experienced Service Advisor - Kingston Kia

The 401 Group; Kingston; On-site; CAD 54,000 - 90,000; Full time

Benefits offered by this job

On-site Parking

Health & wellness benefits

Employee referral program

Exclusive employee pricing

Job summary

The 401 Group seeks a Customer-Focused Service Advisor in Kingston, ON to be the friendly face of our service department, greeting customers and guiding them from check-in to pick-up. You will deliver a smooth, professional experience and maintain exceptional customer rapport in a fast-paced dealership setting.

Location: 2820 Princess St, Kingston. Compensation: Up to $90,000 per year depending on experience and performance.

Qualifications

• Minimum 1–2 years in a customer service role.
• Auto experience considered an asset.
• Valid G Drivers License.
• Ability to work flexible hours including Saturdays.

Responsibilities

• Ascertain auto services by listening to customer's symptoms and inspecting vehicles.
• Verify warranty and service contract coverage by examining records.
• Develop estimates by costing materials, supplies, and labour; calculate customer payments.
• Prepare repair orders with described symptoms and required services; obtain approvals.
• Maintain customer rapport by explaining estimates and arranging transportation if needed.
• Maintain accurate records of problems and corrective actions.
• Stay updated with knowledge from manufacturers' publications.

Skills

Customer service

1–2 years experience

Auto experience a plus

G driver's license

Job description

Now Hiring: Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!

Be the Voice of Confidence – Guide Customers Through a 5-Star Service Experience!

We’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.

Location: 2820 Princess St, Kingston ON (Kia)

Compensation: Up to $90,000 per year depending on experience and performance

What You Will Be Doing:

• Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Maintain accurate records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications
• Other duties as assigned

What You Bring to the Table:

• Excellent customer service skills
• Minimum 1 - 2 years in a customer service role
• Auto experience considered an asset
• Valid G Drivers License
• Able to work flexible hours within our business hours including Saturdays

So why work for us?

• The 401 Group of Companies is privately owned and 100% Canadian
• 40+ State-of-the-art facilities including a 80,000 sq. ft. centralized service "Hub"
• A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching, mentoring, and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop Restaurant and Wine Bar.
• Perkopolis Employee Perk program Enrollment
• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or [e-mail]