Service Advisor

Rush-Enterprises; Kemptville; On-site; CAD 33,000 - 41,000; Full time

Benefits offered by this job

RRSP

Boot allowance

Training & advancement

Job summary

Rush Truck Centres of Canada is seeking a Service Advisor to schedule service repairs and track progress through the shift. This full-time role is on a Monday to Friday afternoon shift from 3:00 pm to 12:00 am, within our Ontario network of locations.

You will prepare written estimates, obtain approvals, describe repairs to customers, manage repair orders, and coordinate with parts and service teams while ensuring OHSA and safety policies are followed.

Qualifications

• Strong customer service orientation.
• Excellent written and verbal communication skills.
• Proficiency with software and computers.

Responsibilities

• Schedule service appointments and follow repair progress.
• Provide customers with complete and accurate written cost estimates and timelines.
• Prepare repair orders by describing symptoms, problems and required services.
• Explain completed work and charges to customers; obtain signatures and payment methods.
• Cross-train as parts counter person and support OHSA compliance.

Skills

Customer service

Administrative skills

Team building

Proficiency with software

Written and verbal communication

Education

High school diploma

Tools

SAP

Job description

Advertised Job Description

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and growing,we are looking for top talent to join our team.

Reporting to the Service Manager, the Service Advisor is responsible for scheduling service repair work and following the progress of repairs throughout the shift. This is a full-time role, Monday to Friday afternoon shift from 3:00 pm to 12:00 am.

Responsibilites

• Ensure compliance with all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.


• Scheduling service appointments.


• Provides customers with complete and accurate written cost estimates, establish time required to complete work.


• Prepares orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.


• Obtain customer signature on repair orders.


• Establish customer's method of payment.


• Obtain credit approvals.


• Check on progress of repairs and contact customers regarding changes in the estimate or promised time.


• Review and close repair orders.


• Explain completed work and all charges to customers


• Cross-trained as a parts counter person.


• Comply with all relevant Health & Safety and Environmental policies and procedures.


• Expected to have a positive attitude and promote a healthy work environment.


• Other related duties as assigned by management from time to time.

Basic Qualifications

• High School Diploma or equivalent. College or post-secondary education is preferred.


• Previous experience in the heavy truck, Automotive or related industry is preferred.


• Competency in the following areas required: customer service, administrative skills, team building, proficiency with software and computers.


• Strong interpersonal skills and customer focus.


• Excellent written and verbal communication skills.


• SAP experience is an asset


• Criminal Record Check.


• Valid driver’s license and driver's abstract.

We offer the following Benefits

• We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

***We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted.

Minimum Pay Rate

CAD $24.00/Hr.

Maximum Pay Rate

CAD $30.00/Hr.