Lead Automotive Service Manager — Drive Excellence

Heighton Auto Group; Brockville; On-site; CAD 55,000 - 60,000; Full time

Job summary

Brockville Ford, part of Heighton Auto Group, seeks a motivated Service Manager to lead the Service Department and deliver an exceptional dealership experience in Brockville, Ontario. The role emphasizes customer satisfaction, safety, and operational efficiency.

You will mentor staff, monitor performance, and collaborate with management to hit dealership goals. Salary ranges from $55,000 to $60,000 per year, based on experience.

Qualifications

• Experience leading a service department in automotive.
• Strong customer service and team leadership.
• Technical and mechanical aptitude.
• Excellent communication and problem-solving abilities.
• Strong organizational and time management skills.
• Commitment to delivering exceptional service every day.

Responsibilities

• Manage all aspects of the dealership's Service Department operations.
• Drive customer satisfaction and create a best-in-class service experience.
• Monitor department performance, efficiency, costs, and profitability.
• Ensure compliance with safety regulations and company policies.
• Assist with vehicle diagnostics and technical problem-solving.
• Oversee parts, equipment, and service-related resources.
• Recruit, train, coach, and develop service department employees.
• Work closely with management to achieve dealership goals and objectives.

Skills

Leadership

Customer Service

Technical Aptitude

Communication

Problem-Solving

Time Management

Organizational Skills

Job description

Brockville Ford, part of Heighton Auto Group, seeks a motivated Service Manager to lead the Service Department and deliver an exceptional dealership experience in Brockville, Ontario. The role emphasizes customer satisfaction, safety, and operational efficiency.

You will mentor staff, monitor performance, and collaborate with management to hit dealership goals. Salary ranges from $55,000 to $60,000 per year, based on experience.