Service Manager

Mazergroup; Brandon; On-site; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Employee discounts

Paid training

RRSP matching

Health, dental, vision benefits

Teladoc access

EFAP

Referral bonus

Job summary

Mazergroup in Manitoba is seeking a Service Manager to oversee the Service Department, ensure customer satisfaction, efficiency, and profitability across our equipment lines.

The role leads technicians, drives service revenue, and coordinates repairs from initial contact to completed work orders, while maintaining strong customer relationships and adherence to safety standards. Travel for training may be required.

Qualifications

• Breadth of leadership experience in a service or agricultural context.
• Journeyperson certification in AET or HDET preferred.
• Strong managerial and scheduling skills for technical staff.
• Knowledge of Workplace Health and Safety requirements.
• Marketing experience would be an asset.
• Commitment to delivering exceptional customer service.
• Basic familiarity with financial statements and budgeting.
• Occasional travel for training opportunities (2–3 times/yr).
• Valid driver’s license required.

Responsibilities

• Schedule, manage and maintain technicians to maximize efficiency.
• Drive service revenue through outreach and maintenance programs.
• Explain repairs and expenses to customers and resolve complaints.
• Create and close service work orders and inspections for new equipment and deliveries.
• Meet and exceed departmental budgets and targets.
• Co-Chair Health and Safety Committee to promote safety culture.
• Build strong customer relationships and service excellence.
• And additional duties as needed.

Skills

Leadership

Customer service

Budgeting

Computer skills

Education

Journeyperson certification in AET or HDET

Tools

Microsoft Word

Excel

Web-based applications

Job description

Please note: This position is available due to an upcoming retirement.
Mazergroup is a family of machinery dealerships offering agricultural, construction, and commercial turf equipment, sales, parts, and service. With eighteen locations across Manitoba and Southern Saskatchewan, we are ideally positioned to serve our customers throughout our territory.

WHY CHOOSE MAZERGROUP?

Because at Mazergroup, we treat you like family. Our competitive total compensation plan is designed to recognize your hard work and dedication while supporting your financial security, health, and personal growth. Here's what being part of our family means:

• Employee Discounts You’ll Love: Enjoy parts at cost plus 10% on top brands like NAPA, Toro, Honda, and Husqvarna!
• Opportunities to Grow: We invest in you with paid training and development.
• Planning for Your Future: Benefit from our RRSP matching program.
• Comprehensive Health Coverage: Access extended health, dental, and vision benefits, with an optional Health Care Spending Account. Virtual access to Teladoc Health, for your physical and mental health needs.
• Support When You Need It: Our Employee and Family Assistance Program (EFAP) is here for your well-being, whenever you need it.
• Bring Your Friends Along: Earn rewards through our referral bonus program when you help grow the Mazergroup family!

WHAT DOES A SERVICE MANAGER DO?

As a key member of the service team, the Service Manager is responsible for overseeing all aspects of the Service Department to ensure exceptional customer satisfaction, operational efficiency, and maximum profitability.

• Schedule, manage and maintain technicians to maximize efficiency while minimizing overhead
• Drive service revenue through customer outreach, targeted marketing initiatives, and Mazergroup preventative maintenance programs.
• Work with customers and technicians to explain repairs and expenses, resolve complaints and offer value-added and/or preventative maintenance services
• Create, maintain, monitor, and close service work orders, including new equipment assembly, pre-delivery inspections, customer repairs, and installations using both manual and electronic systems
• Meet and exceed departmental budgets, performance targets, and business objectives
• Serve as Co-Chair of the dealership's Health and Safety Committee, fostering and promoting a strong culture of workplace safety
• Build strong customer relationships while ensuring a high standard of service excellence
• And so much more!

WHAT WILL YOU BRING TO US?

• 5+ years of leadership experience, preferably within a service, agricultural, heavy equipment, or related industry environment.
• Journeyperson certification in AET or HDET, considered a strong asset.
• Advanced managership/leaderships skills to manage a highly technical staff, shop and projects including effective employee scheduling
• Advanced knowledge of Workplace Health and Safety requirements
• Marketing experience would be considered an asset
• A commitment to delivering exceptional customer service within a sales and service environment.
• Mid-level technical knowledge
• Basic knowledge of financial statements and creation of annual budgets
• Strong computer skills, including proficiency with Microsoft Word, Excel, and web-based applications.
• The ability to travel occasionally (2 to 3 times per year) for company and vendor training opportunities.
• Valid driver’s license is required

READY TO APPLY?

We'll keep this posting open until the right person is found.
We thank all applicants for their interest — only candidates selected to move forward will be contacted.

Mazergroup is committed to supporting a diverse and inclusive workforce. If you have a question about accessible employment at Mazergroup, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [e-mail] or phone [phone].