Service Manager

MAZERGROUP LTD.; Brandon; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

RRSP matching

Health, dental and vision benefits

Training and development

EFAP - Employee & Family Assistance

Job summary

Mazergroup LTD. in Brandon, Manitoba, is seeking a Service Manager to lead a busy service department, optimize technician scheduling, and drive profitability across the service cycle.

You will engage with customers and technicians to deliver value, oversee repairs, and promote preventative maintenance programs in a fast-paced environment. The role emphasizes strong leadership, safety stewardship, and a focus on customer satisfaction while achieving departmental targets and budgets.

Qualifications

• 5+ years of leadership experience in service or related industry.
• Journeyperson certification in AET or HDET.
• Strong leadership and scheduling abilities for a highly technical shop.
• Advanced knowledge of Workplace Health and Safety requirements.
• Marketing experience would be considered an asset.
• Commitment to delivering exceptional customer service in a sales/service environment.

Responsibilities

• Schedule, manage and maintain technicians to maximize efficiency and minimize overhead.
• Drive service revenue through customer outreach and maintenance programs.
• Explain repairs and expenses to customers and resolve complaints.
• Create, monitor and close service work orders and inspections.
• Meet and exceed departmental budgets and targets.
• Co-Chair Health & Safety Committee and promote workplace safety culture.
• Build strong customer relationships and uphold service excellence.

Skills

Leadership experience

Customer service

Marketing experience

Financial statements/budgeting

Health & Safety knowledge

Technical knowledge

MS Word & Excel

Travel availability

Driver's license

Education

Journeyperson certification in AET or HDET

Job description

Service Manager

MAZERGROUP LTD. Brandon, Manitoba, Canada

About this position

Please note: This position is available due to an upcoming retirement.

Mazergroup is a family of machinery dealerships offering agricultural, construction, and commercial turf equipment, sales, parts, and service. With eighteen locations across Manitoba and Southern Saskatchewan, we are ideally positioned to serve our customers throughout our territory.

WHY CHOOSE MAZERGROUP?

Because at Mazergroup, we treat you like family. Our competitive total compensation plan is designed to recognize your hard work and dedication while supporting your financial security, health, and personal growth. Here’s what being part of our family means:

• Employee Discounts You'll Love: Enjoy parts at cost plus 10% on top brands like NAPA, Toro, Honda, and Husqvarna!
• Opportunities to Grow: We invest in you with paid training and development.
• Planning for Your Future: Benefit from our RRSP matching program.
• Comprehensive Health Coverage: Access extended health, dental, and vision benefits, with an optional Health Care Spending Account. Virtual access to Teladoc Health, for your physical and mental health needs.
• Support When You Need It: Our Employee and Family Assistance Program (EFAP) is here for your well-being, whenever you need it.
• Bring Your Friends Along: Earn rewards through our referral bonus program when you help grow the Mazergroup family!

WHAT DOES A SERVICE MANAGER DO?

As a key member of the service team, the Service Manager is responsible for overseeing all aspects of the Service Department to ensure exceptional customer satisfaction, operational efficiency, and maximum profitability.

• Schedule, manage and maintain technicians to maximize efficiency while minimizing overhead
• Drive service revenue through customer outreach, targeted marketing initiatives, and Mazergroup preventative maintenance programs.
• Work with customers and technicians to explain repairs and expenses, resolve complaints and offer value-added and/or preventative maintenance services
• Create, maintain, monitor, and close service work orders, including new equipment assembly, pre-delivery inspections, customer repairs, and installations using both manual and electronic systems
• Meet and exceed departmental budgets, performance targets, and business objectives
• Serve as Co-Chair of the dealership's Health and Safety Committee, fostering and promoting a strong culture of workplace safety
• Build strong customer relationships while ensuring a high standard of service excellence
• And so much more!

WHAT WILL YOU BRING TO US?

• 5+ years of leadership experience, preferably within a service, agricultural, heavy equipment, or related industry environment.
• Journeyperson certification in AET or HDET, considered a strong asset.
• Advanced managership/leaderships skills to manage a highly technical staff, shop and projects including effective employee scheduling
• Advanced knowledge of Workplace Health and Safety requirements
• Marketing experience would be considered an asset
• A commitment to delivering exceptional customer service within a sales and service environment.
• Mid-level technical knowledge
• Basic knowledge of financial statements and creation of annual budgets
• Strong computer skills, including proficiency with Microsoft Word, Excel, and web-based applications.
• The ability to travel occasionally (2 to 3 times per year) for company and vendor training opportunities.
• Valid driver's license is required

Mazergroup is committed to supporting a diverse and inclusive workforce. If you have a question about accessible employment at Mazergroup, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [e-mail] or phone [phone].