Service Manager

MAZERGROUP LTD.; Swan River; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Employee discounts

Paid training and development

RRSP matching

Health coverage

Teladoc Health access

EFAP

Referral bonus

Job summary

Mazergroup is seeking a Service Manager to lead the Service Department, ensuring high customer satisfaction, profitability, and efficient operations. You will coordinate technicians, manage budgets, and drive maintenance programs while upholding safety standards.

Ideal candidates bring 5+ years of leadership in service/heavy equipment, a Journeyperson cert, and strong communication skills. This on-site role offers growth, competitive compensation, and comprehensive benefits.

Qualifications

• 5+ years leadership experience in a service, agricultural, heavy equipment, or related industry.
• Journeyperson certification in AET or HDET is a strong asset.
• Strong leadership to manage technical staff, shop and projects, including scheduling.

Responsibilities

• Oversee all aspects of the Service Department to ensure customer satisfaction, efficiency and profitability.
• Schedule, manage and assign technicians to maximize productivity and minimize overhead.
• Drive service revenue through customer outreach and preventative maintenance programs.
• Explain repairs and costs to customers, resolve complaints and offer value-added services.
• Create and close service work orders, including assemblies and pre-delivery inspections.
• Meet and exceed departmental budgets and performance targets.
• Promote workplace safety as Co-Chair of the Health and Safety Committee.

Skills

Leadership experience

Customer service

Sales & service mindset

Workplace safety knowledge

Marketing experience

Financial statement basics

Computer skills (Word/Excel)

Valid driver’s license

Willing to travel

Education

Journeyperson certification (AET/HDET)

Tools

Microsoft Word

Microsoft Excel

Web-based applications

Job description

About this position

Please note: This position is available due to an upcoming retirement.
Mazergroup is a family of machinery dealerships offering agricultural, construction, and commercial turf equipment, sales, parts, and service. With eighteen locations across Manitoba and Southern Saskatchewan, we are ideally positioned to serve our customers throughout our territory.

WHY CHOOSE MAZERGROUP?

Because at Mazergroup, we treat you like family. Our competitive total compensation plan is designed to recognize your hard work and dedication while supporting your financial security, health, and personal growth. Here's what being part of our family means:

• Employee Discounts You’ll Love: Enjoy parts at cost plus 10% on top brands like NAPA, Toro, Honda, and Husqvarna!
• Opportunities to Grow: We invest in you with paid training and development.
• Planning for Your Future: Benefit from our RRSP matching program.
• Comprehensive Health Coverage: Access extended health, dental, and vision benefits, with an optional Health Care Spending Account. Virtual access to Teladoc Health, for your physical and mental health needs.
• Support When You Need It: Our Employee and Family Assistance Program (EFAP) is here for your well-being, whenever you need it.
• Bring Your Friends Along: Earn rewards through our referral bonus program when you help grow the Mazergroup family!

WHAT DOES A SERVICE MANAGER DO?

As a key member of the service team, the Service Manager is responsible for overseeing all aspects of the Service Department to ensure exceptional customer satisfaction, operational efficiency, and maximum profitability.

• Schedule, manage and maintain technicians to maximize efficiency while minimizing overhead
• Drive service revenue through customer outreach, targeted marketing initiatives, and Mazergroup preventative maintenance programs.
• Work with customers and technicians to explain repairs and expenses, resolve complaints and offer value-added and/or preventative maintenance services
• Create, maintain, monitor, and close service work orders, including new equipment assembly, pre-delivery inspections, customer repairs, and installations using both manual and electronic systems
• Meet and exceed departmental budgets, performance targets, and business objectives
• Serve as Co-Chair of the dealership's Health and Safety Committee, fostering and promoting a strong culture of workplace safety
• Build strong customer relationships while ensuring a high standard of service excellence
• And so much more!

WHAT WILL YOU BRING TO US?

• 5+ years of leadership experience, preferably within a service, agricultural, heavy equipment, or related industry environment.
• Journeyperson certification in AET or HDET, considered a strong asset.
• Advanced managership/leaderships skills to manage a highly technical staff, shop and projects including effective employee scheduling
• Advanced knowledge of Workplace Health and Safety requirements
• Marketing experience would be considered an asset
• A commitment to delivering exceptional customer service within a sales and service environment.
• Mid-level technical knowledge
• Basic knowledge of financial statements and creation of annual budgets
• Strong computer skills, including proficiency with Microsoft Word, Excel, and web-based applications.
• The ability to travel occasionally (2 to 3 times per year) for company and vendor training opportunities.
• Valid driver’s license is required

Mazergroup is committed to supporting a diverse and inclusive workforce. If you have a question about accessible employment at Mazergroup, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [e-mail] or phone [phone].