Service Greeter

AWIN; Toronto; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Group Benefits package

RRSP Contribution program

Work/life balance

Training and support programs

Boot and tool allowance

Corporate support

Mentorship and development

Job summary

Mercedes-Benz Thornhill Luxury Dealership is hiring a Service Greeter to warmly welcome customers to the service department and guide them to the right service team member. The role requires professional presentation and the ability to manage inquiries with a friendly, service-oriented approach.

The candidate should have prior customer service experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Previous experience in a customer service role.
• Enthusiastic and outgoing personality.
• Ability to read and comprehend instructions and information.
• Professional appearance and friendly disposition.
• Ability to work efficiently in a high-pressure environment.
• High school diploma or equivalent.
• Experience in dealership setting is an asset.
• Experience operating a multi-line telephone system.
• Ability to prepare memos and letters.
• Strong knowledge of Microsoft Office products including Excel and Word.
• Ability to maintain filing systems and databases.

Responsibilities

• Greet customers as they arrive at the service department.
• Introduce customers to the appropriate service representative.
• Check-in customers upon arrival.
• Answer basic inquiries and refer complex questions to the right person.
• Obtain basic demographic information and record it as directed.
• Assist with parking lot duties and general department tasks.
• Support advisors as needed.

Skills

Customer service

Excellent communication

Microsoft Office

Telephone skills

Team player

Time management

Education

High school diploma or equivalent

Tools

MS Office Suite (Excel & Word)

CRM basics

Job description

Our Mercedes-Benz Thornhill Luxury Dealership is looking for a Service Greeter to join our amazing team!

Job Purpose

The Service Concierge is a front-line representative for the dealership's service department. This position welcomes customers as they arrive in the department, answers basic inquiries and refers them to the appropriate individual or department.

Greet customers in a professional manner outside of drive-thru.

Introduce customers to the appropriate service representative.

Check-in customers upon arrival.

Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.

Obtain basic demographic information about each customer and record it using the method established by the dealership.

Assist with various parking lot duties.

Assist advisors as needed.

Requirements

Previous experience in a customer service role.

Must have an enthusiastic and outgoing personality

Ability to read and comprehend instructions and information.

Professional appearance & friendly disposition.

Ability to work efficiently in a high-pressure environment.

High school diploma or equivalent.

Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.

Experience operating a multi-line telephone system.

Ability to prepare business memos, letters, etc.

Strong knowledge of Microsoft Office products, including Excel and Word.

Ability to maintain filing systems and database.

Personal Attributes

Passion, motivation, focus and leadership skills.

Results focused approach.

Team player.

Strong communication skills both written and verbal.

Ability to influence, negotiate and mediate effectively.

Strong attention to detail.

Ability to maintain confidentiality and professionalism.

Excellent interpersonal and team building skills.

Strong time management and organizational skills.

Honest, courteous and able to demonstrate strong work ethics.

Driven and ability to work with minimum supervision.

We offer competitive salaries and generous benefits!

Excellent Group Benefits package

Group RRSP Contribution program

Work/life balance

Training and support programs

Boot and tool allowance

Corporate support

Mentorship and development

Unlimited careers opportunities within our automotive group

We thank all applicants for their response; however only those considered for an interview will be contacted.

AI Statement: This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These Tools do not make final decisions.

All applicant information and results are reviewed by human employees before any selection decisions are made.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).