Service Advisor

AWIN; Toronto; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Health and wellness initiatives

Company events

Community involvement

Job summary

Mercedes-Benz Thornhill is seeking a Service Advisor to guide customers through maintenance scheduling and repair planning, while delivering exceptional service and building lasting relationships. In this role you will greet customers, coordinate with technicians, provide repair recommendations, present accurate estimates, and ensure clear communication from intake to vehicle release.

A customer‑centred attitude and automotive knowledge are essential in our fast-paced environment.

Qualifications

• Minimum high school diploma or equivalent; post-secondary education preferred.
• Experience as a Service Advisor or in a customer-service role within the automotive industry is preferred.
• Strong automotive knowledge and understanding of vehicle systems and repairs.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in automotive service software and other relevant computer applications.

Responsibilities

• Provide front-line customer service and sales for the Service Department.
• Greet customers by phone or in person and ascertain the visit reason (maintenance, repairs, warranty).
• Coordinate with customers and technicians to address questions and progress of repairs.
• Provide repair recommendations and accurate estimates of costs and time required.
• Keep customers informed about repair status and follow up as needed.
• Maintain complete service records and promote service and parts promotions.
• Ensure compliance with safety and environmental regulations.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Post-secondary education preferred

Tools

Automotive service software

Computer applications

Job description

Mercedes-Benz Thornhill is looking for a Service Advisor!

How would you like to work with one of the most prestigious and well-respected automotive groups? Join Mercedes-Benz Thornhill! We are part of a premier network luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers. Strong costumer service skills, technical knowledge and the ability to explain complex issues are essential for success in this role.

Job Duties:

• Provide front-line customer service and sales for the Service Department.
• Greet customers on the phone or in the Dealership. Ascertain the reason for their visit, whether it is for scheduled maintenance, repairs, or warranty work.
• Work with customers to address their questions or concerns.
• Ensure that customer vehicles are adequately cared for and stay updated on the progress of their repairs.
• Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs.
• Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.
• Providing repair recommendations and accurate estimates of repair costs and time required for repairs or maintenance.
• Advising customers how to look after their vehicles and book maintenance appointments.
• Ensure high standards of customer satisfaction by addressing and resolving customer concerns and complaints promptly and professionally.
• Maintain records of all services performed and ensure that all documentation is complete.
• Promote dealership service and parts sales, including special promotions and discounts.
• Ensure compliance with all safety and environmental regulations.
• Perform other duties as assigned by the Service Manager/Fixed Operations Manager.

Successful Candidates Possess:

• Minimum high school diploma or equivalent, Post-secondary education is preferred.
• Previous experience as a Service Advisor or in a similar customer service role within the automotive industry is preferred.
• Strong automotive knowledge and understanding of vehicle systems and repairs.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient in using automotive service software and other relevant computer applications.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.

Why Work for Mercedes-Benz Thornhill:

• Inclusive and diverse environment.
• Collaborative and team-oriented atmosphere.
• Supportive work environment.
• Health and wellness initiatives.
• Community involvement activities.
• Exciting company events.
• Employee purchase plans and company discounts.
• Our values and missions.
• Company benefits.

We thank all applicants for their response; however, only those considered for an interview will be contacted.

Mercedes-Benz Thornhill is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

AI Statement: This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These Tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made.