Sales Administrator

AWIN - Mercedes Benz Markham; Markham; On-site; CAD 29,000 - 32,000; Full time

Job summary

AWIN - Mercedes-Benz Markham is seeking a Sales Administrator to support the Sales Management Team by handling new and pre-owned vehicle transactions, reception coverage, and general administrative tasks in the showroom.

The role emphasizes accuracy, attention to detail, and mastery of 180, ADP/CDK, and Reynolds software, with opportunities to contribute to dealership operations and customer service.

Qualifications

• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to collate and record information with detailed records.
• Proficiency with 180, ADP/CDK or Reynolds software.
• Excellent communication and customer service skills.
• Flexible availability as required.

Responsibilities

• Operate a multi-line telephone system and route calls.
• Process customer payments and manage dealer trades paperwork.
• Maintain reception area and assist Sales Managers.
• Update and distribute dealership telephone listings.
• Scans deal files into CDK and supports daily reports.

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Microsoft Office

ADP/CDK knowledge

180 system experience

Team player

Tools

ADP/CDK

CDK

Reynolds software

Microsoft Office

Job description

How would you like to work with one of the most prestigious and well-respected automotive groups? Join AWIN! We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centers in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Our Mercedes-Benz Markham is looking for a Sales Administrator to join us!

Job Purpose

The Sales Administrator supports the Sales Management Team by ensuring the efficient administration of all New and Pre-Owned vehicle transactions within the Sales Department. This role also provides reception coverage and assistance as required.

The objective of the Sales Administrator is to provide assistance to the Sales Managers by relieving him/her of administrative tasks, thereby allowing him/her to concentrate on revenue generating tasks, while still ensuring every customer in the showroom is greeter and directed to the proper personnel. Additionally, the Sales Administrator is responsible for various administrative tasks associated with stocking and maintaining inventory logs, systems, etc.

The Sales Administrator is responsible for the following duties, including but not limited to:

• Operate a multi-line telephone system to transfer all incoming calls to the appropriate individual/department in a courteous and professional manner.
• Take accurate and detailed messages as required.
• Distributes mail/faxes and coordinates all courier pickups.
• Respond to emails in a timely and professional manner.
• Coordinate and process customer payments, customer accounts, and cheque requisitions.
• Acquire knowledge about the dealership, in order to be able to respond to inquiries for general information.
• Answer customer inquiries or direct customer to appropriate personnel.
• Assign sales consultant to customers in showroom per appointments/ walk in rotation list
• Maintain the cleanliness of the reception area and customer waiting area.
• Update and distribute dealership telephone listings when necessary.
• Close the transaction machine daily (morning and evening as required).
• Process dealer trade invoicing through 180 and ADP/CDK.
• Coordinate dealer trade pick-ups and deliveries.
• Arranging paperwork and transportation for dealer trades
• Work with lot attendants to ensure dealer trade vehicles are prepared and ready for pick-up.
• Conduct daily checks on vehicle arrivals to confirm whether any newly arrived units have been sold via AIM.
• Ensure inventory maintenance accuracy between ADP/CDK, 180, and AIM Inventory Reports
• Confirm base pricing and vehicle options are entered correctly in all systems.
• Stock in all arriving inventory, including: New vehicles delivered to the dealership; Vehicles purchased through Manheim, Openlane, and other pre-owned sources
• Ensuring the completion of Garage Register for both New and Pre-Owned inventory.
• Complete daily licensing requirements as needed, ensuring all documentation is processed accurately and on time.
• Assigning stock numbers to all incoming vehicles in 180 and Garage Register
• Complete all daily reports in accordance with Mercedes-Benz Markham’s operational needs.
• Scan all delivered deal files into CDK for same-day deliveries.
• Submit RDR reporting to Mercedes-Benz Canada for all New vehicles (and Used vehicles as required).
• RDR Demo vehicles per Managements’ instructions, ensure all information in 180 updated correctly after RDR
• Move files to Management once vehicles are invoiced and assign M stock numbers when required.
• Arrange Mercedes Benz Canada training for all sales employees
• Order and maintain office supply levels (tape, staples, pens, sticky notes, etc.).
• Backing up other Sales Administrators as required
• Perform clerical and administrative duties as assigned by management.
• Other duties as assigned

Compensation: $21.00 hourly

Requirements:

• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to collate and record information accurately while maintaining detailed records.
• Logical, systematic approach to tasks.
• Ability to maintain filing systems and database.
• Ability to work under deadlines and targets in a high-pressure environment.
• Strong knowledge of 180, ADP/CDK or Reynolds software, Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Excellent communication skills and customer service. Including written and verbal skills to communicate with all employees.
• Professional appearance and friendly disposition
• Flexible availability as required.

Personal Attributes

• Passion, motivation, and focused with strong leadership potential.
• Results-driven with a strong work ethic.
• Strong team player with excellent interpersonal skills.
• Strong communication skills (written and verbal).
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.

Working Conditions

• Manual dexterity required to use desktop computer and peripherals
• Fast paced dealership environment.
• Varying work hours including evenings and weekends
• Long periods of sitting
• Bending, stretching and reaching
• Spending a great deal of time on the telephone

NOTE:

This is not an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

AI Statement: This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These Tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email)