Business Development Coordinator

AWIN - Mercedes Benz Markham; Markham; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Group benefits

RRSP matching

Work-life balance

Training and development

Boot and tool allowance

Career growth

Job summary

AWIN – Mercedes-Benz Markham is seeking a Business Development Coordinator to join our automotive team. You will answer service calls, book appointments, and support management with administrative tasks to ensure smooth customer mobility.

Strong communication, MS Office proficiency, and prior customer service experience are required; Mandarin/Cantonese is an asset. The role offers growth opportunities, comprehensive benefits, and a professional team.

Qualifications

• High school diploma or equivalent required.
• Mandarin/Cantonese speaking is an asset.
• Strong knowledge of Microsoft Office (Excel, Word, Outlook).
• Excellent communication and customer service skills.

Responsibilities

• Answer all incoming service department calls promptly and professionally.
• Respond to emails, calls, and online leads from the sales department.
• Update records and enter customer information into the data management system.
• Schedule and filter customer retention lists and service appointments.
• Notify departments when appointments are scheduled and follow up on missed appointments.

Skills

Customer service

Communication skills

Data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

Dealership software

Job description

10 days ago Requisition ID: 5271

Salary: $20.00 Annually

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join AWIN!

Headquartered in Thornhill Ontario, we are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Our Mercedes-Benz Markham dealership is looking for a Business Development Coordinator to join our amazing team!

Job Purpose

The Business Development Coordinator is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position is responsible for booking service appointments, assisting management in performing various administrative tasks, overseeing all appointments and consulting with the management team regarding any discrepancies. The Business Development Coordinator also ensures customer mobility when appointments are booked, handles customer inquiries and if further information is required, a member of the management team is consulted.

Responsibilities

• Answer all incoming telephone calls within three rings.
• Respond to inbound/outbound emails, telephone calls and internet prospects from the sales department internet leads.
• Timely response to customer requests.
• Friendly attitude at the first point of contact with any potential client/customer.
• Update records and enter customer information into data management system.
• Create and filter customer retention list and schedule sales appointments.
• Follow up on all sales appointments, such missed appointments.
• Communicate effectively and professionally with customers.
• Notify necessary departmentswhen an appointment is scheduled.
• Ability to meet or exceed monthly goals.
• Assist with other duties, as assigned by the direct manager.

Salary Range: starting wage from $20 depending on experience.

Qualifications

• High school diploma or equivalent.
• Mandarin/Cantonese speaking is an asset.
• Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
• Excellent communication skills and customer service. Including written and verbal skills to communicate with all Sales Consultants and Management.
• Previous experience in a customer service role.
• Ability to maintain filing systems and database.
• Professional appearance & friendly disposition.
• Ability to work efficiently in a high-pressure environment.
• Experience using dealership related software is preferred.

Personal Attributes

• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.
• Excellent Group Benefits package.
• Group RRSP Contribution program.
• Work/life balance.
• Training and support programs.
• Boot and tool allowance.
• Corporate support.
• Mentorship and development.
• Unlimited careers opportunities within our automotive group

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made.