Service Coordinator: Quotes, Orders & Scheduling

Genuine Parts Company; Paradise; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Paid time off

Job summary

Genuine Parts Company is seeking a Service Coordinator to ensure customer expectations are accurately determined and fully met. The role involves handling orders, coordinating with service technicians, and driving process improvements to maximize customer satisfaction and profitability.

The ideal candidate will have strong communication, multitasking, and computer skills, with 3–5 years of related experience and a high school diploma or GED.

Qualifications

• Excellent communication across written and verbal channels.
• Ability to juggle multiple tasks and meet deadlines.
• Strong computer skills and familiarity with common software.
• Negotiation skills to influence pricing within set parameters.
• Basic knowledge of products and ability to learn quickly.
• Reliability, organization, and attention to detail are essential.

Responsibilities

• Place customer orders by phone, fax, email or walk-in.
• Collect data from Service Technician to prepare quotes.
• Negotiate pricing within allowed parameters to support gross profit.
• Adjust non-contract pricing to meet customer needs while protecting profit.
• Build relationships to drive repeat business and improve processes.

Skills

Excellent communication

Multi-tasking

Time management

Computer proficiency

Negotiation skills

Product knowledge

Reliability & detail

Education

High school diploma or GED

Job description

Genuine Parts Company is seeking a Service Coordinator to ensure customer expectations are accurately determined and fully met. The role involves handling orders, coordinating with service technicians, and driving process improvements to maximize customer satisfaction and profitability.

The ideal candidate will have strong communication, multitasking, and computer skills, with 3–5 years of related experience and a high school diploma or GED.