Service Coordinator

Motion; Paradise; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries is seeking a Service Coordinator to ensure customer expectations are accurately determined and fully met, while coordinating orders and service activities.

You will place orders by phone, fax, email, or walk-in; quote customers with data from field techs; negotiate pricing within guidelines; build relationships to drive repeat business and schedule service technicians. You may expedite backorders, pull inventory, and arrange shipping to customers for efficient delivery.

Qualifications

• Requires high school diploma or GED and 3–5 years of related experience or equivalent.
• Excellent communication skills in written and verbal form.
• Ability to multi-task, manage time effectively, and maintain attention to detail.
• Basic product knowledge and negotiation skills are essential.

Responsibilities

• Places customer orders via telephone, fax, email, or walk-in.
• Collects data from Service Technician to quote customer.
• Influences gross profit through negotiating sale and purchase prices within parameters.
• Adjusts non-contract customer pricing to meet demands while maximizing company profit.
• Builds customer relationships to drive repeat business and improves processes.
• Expedites backorders and pulls inventory for shipment.
• Schedules Service Technician time and determines cost-effective shipping methods.
• Handles customer returns and responds to inquiries with quotes and order entry.
• Tracks and schedules service orders; may support specific customers.

Skills

Customer service

Negotiation

Communication skills

Multi-tasking

Time management

Basic computer skills

Attention to detail

Education

High school diploma or GED

Job description

SUMMARY

Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s).

JOB DUTIES

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Collects data from Service Technician to quote customer.
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Responsible for scheduling Service Technician’s time.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Tracks and schedules service orders.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry.
• Due to experience & training, may handle more challenging inquires.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED Three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Strong computer skills. Strong negotiation skills. Basic product knowledge. Reliability, organization, and attention to detail required.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.