Sales Coordinator

Food Process Solutions; Richmond; On-site; CAD 45,000 - 65,000; Full time

Job summary

FPS Food Process Solutions Corporation is seeking a proactive Spare Parts Sales Coordinator to manage daily sales activities, respond to inquiries, and advance our spare parts business. You will build strong customer relationships and coordinate with operations, logistics, and finance to ensure timely fulfillment.

The role requires a Bachelor's degree and prior experience in sales coordination or parts sales is an advantage.

Qualifications

• Bachelor’s degree in business, engineering, or a related field.
• Experience in sales coordination or parts sales is an advantage.
• Proficiency in CRM and ERP systems (HubSpot, NAV preferred).
• Excellent verbal and written communication skills in English.
• Strong communication, organizational, and interpersonal skills.
• Ability to work proactively, manage multiple tasks, and meet deadlines.
• Work collaboratively as a team player while consistently striving to achieve sales targets and results.

Responsibilities

• Manage daily spare parts sales activities and respond to inquiries via phone and email.
• Proactively follow up on quotations and identify new sales opportunities.
• Support growth by identifying repeat business and upselling opportunities.
• Build and maintain strong customer relationships and drive satisfaction.
• Prepare quotations, sales orders, invoices, and coordinate delivery.
• Track order status and ensure timely fulfillment.
• Maintain customer and sales data in CRM and ERP systems (HubSpot and NAV).
• Coordinate with operations, logistics, and finance for smooth order fulfillment.
• Maintain organized records and comply with company procedures.

Skills

CRM systems

Customer service

Sales coordination

Communication

Team player

Education

Bachelor's degree

Tools

HubSpot

Navision (NAV)

Job description

Position Scope

We are seeking a proactive and detail-oriented Spare Parts Sales Coordinator to manage daily sales activities, build strong customer relationships, and support the growth of our spare parts business. This role combines sales, customer service, and administrative responsibilities, making it ideal for a motivated individual who thrives in a fast‑paced, collaborative environment.

Job Responsibilities

• Manage daily spare parts sales activities, responding to customer inquiries via phone and email in a timely and professional manner.
• Proactively make outbound calls to follow up on quotations and identify new sales opportunities.
• Support sales growth by identifying repeat business and upselling opportunities.
• Build and maintain strong, long‑term relationships with customers, ensuring high levels of customer satisfaction.
• Prepare and process sales documents, including quotations, sales orders, invoices, and delivery coordination.
• Track and follow up on order status and delivery schedules to ensure timely fulfillment.
• Accurately maintain customer and sales data in CRM and ERP systems (experience with HubSpot and NAV is an advantage).
• Coordinate internally with operations, logistics, and finance teams to ensure smooth order fulfillment.
• Maintain organized records and ensure compliance with company procedures and policies.

Qualifications & Skills

• Bachelor’s degree in business, engineering, or a related field.
• Previous experience in sales coordination or parts sales is an advantage.
• Proficiency in CRM and ERP systems (HubSpot, NAV preferred).
• Excellent verbal and written communication skills in English.
• Strong communication, organizational, and interpersonal skills.
• Ability to work proactively, manage multiple tasks, and meet deadlines.
• Work collaboratively as a team player while consistently striving to achieve sales targets and results.

FPS Food Process Solutions Corporation is an equal opportunity employer, and we thank you for your interest in the position. Only those candidates who match the requirements and are eligible to work in Canada will be contacted / shortlisted.