Service Coordinator

Genuine Parts Company; Paradise; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Paid time off

Job summary

Genuine Parts Company is seeking a Service Coordinator to ensure customer expectations are accurately determined and fully met. The role involves handling orders, coordinating with service technicians, and driving process improvements to maximize customer satisfaction and profitability.

The ideal candidate will have strong communication, multitasking, and computer skills, with 3–5 years of related experience and a high school diploma or GED.

Qualifications

• Excellent communication across written and verbal channels.
• Ability to juggle multiple tasks and meet deadlines.
• Strong computer skills and familiarity with common software.
• Negotiation skills to influence pricing within set parameters.
• Basic knowledge of products and ability to learn quickly.
• Reliability, organization, and attention to detail are essential.

Responsibilities

• Place customer orders by phone, fax, email or walk-in.
• Collect data from Service Technician to prepare quotes.
• Negotiate pricing within allowed parameters to support gross profit.
• Adjust non-contract pricing to meet customer needs while protecting profit.
• Build relationships to drive repeat business and improve processes.

Skills

Excellent communication

Multi-tasking

Time management

Computer proficiency

Negotiation skills

Product knowledge

Reliability & detail

Education

High school diploma or GED

Job description

SUMMARY

Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s).

JOB DUTIES

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Collects data from Service Technician to quote customer.
• Influences Motion Industries’ gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Responsible for scheduling Service Technician’s time.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Tracks and schedules service orders.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED
• Three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.