Service Coordinator - Lexus Victoria

The Jim Pattison Auto Group; Victoria; On-site; CAD 42,000 - 56,000; Full time

Job summary

Jim Pattison Lexus Victoria is seeking a Service Coordinator to greet service customers, coordinate appointments, and support the service department. You will manage calls, take payments, issue receipts, and help close work orders while ensuring a friendly, professional customer experience.

The role emphasizes strong communication, multitasking, and time management in a fast-paced automotive service environment. Equal opportunity employer; apply at [e-mail].

Qualifications

• Previous Customer Service experience is an asset.
• High School Diploma or equivalent.
• Proficient in Microsoft Office Applications (Word, Excel, Outlook).
• Experience with CDK System an asset.
• Excellent customer service skills with positive and courteous telephone etiquette.
• Strong organizational and time management skills.
• Ability to multi-task without compromising on quality.
• Extremely dependable and punctual.
• Ability to prioritize tasks according to importance in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to interact professionally with both co-workers and our guests.

Responsibilities

• Greeting customers in the service area and directing them to the appropriate team members.
• Answering calls and returning missed calls promptly and courteously.
• Taking payments from customers, issuing receipts, and closing work orders.
• Submitting warranty claims and creating cases per manufacturer policy.
• Maintaining the service appointment system and providing clerical support to the service department.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Time management

Education

High School Diploma

Tools

CDK System

Microsoft Office

Job description

Jim Pattison Lexus Victoria, 623 Finlayson Street, Victoria, British Columbia, Canada

Job Description

Posted Monday, August 24, 2026 at 10:00 AM

Jim Pattison Lexus Victoria has a new opportunity for aService Coordinatorto join our team!

Overview:

Reporting to theService Manageryou will be passionate about providing an exceptional customer experience for our clients. TheService Coordinatoris responsible for greeting all service customers, directing them to the appropriate team members while providing an exceptional customer experience for our clients.

Responsibilities:

Our Service Coordinator is responsible for providing our customers with a welcoming first impression while completing the following duties:

• Answering calls and returning missed calls promptly and courteously.
• Attend and complete training courses directed by management.
• Taking payments from customers, issuing receipts, and closing work orders.
• Submit warranty claims and create cases as per manufacture policy and guidelines.
• Maintain service appointment system and assist the service department by performing clerical or secretarial tasks.

What we value:

• Previous Customer Service experience is considered an asset.
• High School Diploma or equivalent.
• Proficient in Microsoft Office Applications (Word, Excel, Outlook).
• Experience with CDK System an asset.
• Excellent customer service skills with positive and courteous telephone etiquette.
• Strong organizational and time management skills.
• Ability to multi-task without compromising on quality.
• Extremely dependable and punctual.
• Ability to prioritize tasks according to importance in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to interact professionally with both co-workers and our guests.

What we offer:

• Competitive wages.
• Exclusive discount offers.
• Recognition and rewards program.
• From Customer Service to Administration, we have opportunities for growth and development.
• Amazing colleagues and a great working environment.

If you like to set yourself apart with a challenging opportunity, we would like to hear from you.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail] .

Jim Pattison Lexus Victoria, 623 Finlayson Street, Victoria, British Columbia, Canada