Service Experience Coordinator — Front Desk & Payments

The Jim Pattison Auto Group; Victoria; On-site; CAD 42,000 - 56,000; Full time

Job summary

Jim Pattison Lexus Victoria is seeking a Service Coordinator to greet service customers, coordinate appointments, and support the service department. You will manage calls, take payments, issue receipts, and help close work orders while ensuring a friendly, professional customer experience.

The role emphasizes strong communication, multitasking, and time management in a fast-paced automotive service environment. Equal opportunity employer; apply at [e-mail].

Qualifications

• Previous Customer Service experience is an asset.
• High School Diploma or equivalent.
• Proficient in Microsoft Office Applications (Word, Excel, Outlook).
• Experience with CDK System an asset.
• Excellent customer service skills with positive and courteous telephone etiquette.
• Strong organizational and time management skills.
• Ability to multi-task without compromising on quality.
• Extremely dependable and punctual.
• Ability to prioritize tasks according to importance in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to interact professionally with both co-workers and our guests.

Responsibilities

• Greeting customers in the service area and directing them to the appropriate team members.
• Answering calls and returning missed calls promptly and courteously.
• Taking payments from customers, issuing receipts, and closing work orders.
• Submitting warranty claims and creating cases per manufacturer policy.
• Maintaining the service appointment system and providing clerical support to the service department.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Time management

Education

High School Diploma

Tools

CDK System

Microsoft Office

Job description

Jim Pattison Lexus Victoria is seeking a Service Coordinator to greet service customers, coordinate appointments, and support the service department. You will manage calls, take payments, issue receipts, and help close work orders while ensuring a friendly, professional customer experience.

The role emphasizes strong communication, multitasking, and time management in a fast-paced automotive service environment. Equal opportunity employer; apply at [e-mail].