Service Coordinator

Lexus on the Park; Toronto; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation structure

Group benefit plan after three months

Job summary

Lexus On The Park in North York, ON is seeking a Service Coordinator who thrives in a fast-paced automotive environment. You will greet customers, schedule and manage service appointments, and coordinate with Service Advisors and Technicians.

The role emphasizes accurate data entry, follow-up to ensure satisfaction, and proper service documentation. Ideal candidates have customer service or admin experience, strong organization, and proficiency with scheduling software and MS Office.

Qualifications

• Customer service or administrative experience, preferably in an automotive dealership.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.
• Proficient with computer systems, scheduling software, and MS Office.
• Experience with dealership management systems is an asset.
• Ontario driver's license is an asset.

Responsibilities

• Greet customers in a professional and friendly manner upon arrival.
• Schedule, confirm, and manage service appointments.
• Assist customers with service inquiries and direct them to the appropriate Service Advisor.
• Communicate appointment details, service updates, and vehicle readiness to customers.
• Follow up with customers to ensure satisfaction and address concerns when required.
• Maintain organized records and filing systems.
• Coordinate vehicle check-ins/check-outs and transportation arrangements.
• Process invoices, payments, and service documentation accurately.

Skills

Customer service

Administrative skills

Organizational skills

Multitasking

Verbal communication

Written communication

Tools

Scheduling software

Microsoft Office

Job description

Lexus on the Park is currently looking for a Service Coordinator.If you have a passion for customer service and you are a highly motivated individual, then you are the right person to join our team!

About Lexus on the Park:

At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company.

Under the umbrella of Canada One Auto Group, Lexus On The Park has become a premier Lexus dealership in the Toronto region and has one of the largest on-site inventories in Canada. At Lexus On The Park, our focus is to ensure all guests receive the best product and best automotive value, by providing prompt, precise service to all of our customers.

As an Service Coordinator, a typical day might include the following:

• Greet customers in a professional and friendly manner upon arrival.
• Schedule, confirm, and manage service appointments.
• Assist customers with service inquiries and direct them to the appropriate Service Advisor.
• Communicate appointment details, service updates, and vehicle readiness to customers.
• Follow up with customers to ensure satisfaction and address concerns when required.
• Maintain a high level of customer service and professionalism at all times.
• Open, update, and maintain service repair orders and customer records.
• Ensure customer and vehicle information is accurately entered into dealership systems.
• Assist with warranty documentation and service-related paperwork.
• Coordinate vehicle check-ins, check-outs, and transportation arrangements as required.
• Process invoices, payments, and service documentation accurately.
• Maintain organized records and filing systems.
• Communicate effectively with Service Advisors, Technicians, and Parts Department personnel.
• Monitor service schedules and assist in managing workflow efficiency.
• Coordinate parts availability and service appointment requirements.
• Assist with tracking vehicle status and ensuring timely customer updates.
• Support departmental goals related to productivity, efficiency, and customer satisfaction.
• Maintain accurate service records and reports.
• Assist with departmental audits, reporting, and administrative projects.
• Ensure compliance with dealership policies, manufacturer standards, and health and safety requirements.
• Support continuous improvement initiatives within the Service Department.
• Performs other repair duties as required.

This position might be right for you if:

• Previous customer service or administrative experience, preferably in an automotive dealership environment.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.
• Proficiency with computer systems, scheduling software, and Microsoft Office applications.
• Strong problem-solving skills and a customer-focused approach.
• Experience with dealership management systems is considered an asset.
• A valid Ontario Driver's Licence is considered an asset.

What we offer:

• Offer a Competitive Compensation Structure
• Group Benefit Plan after three months of employment

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process.

Lexus On The Park is an equal opportunity employer. We welcome and encourage applications from individuals with disabilities. Accommodations are available upon request throughout the recruitment process.

In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an new position within our organization.

Pay: From $50,000.00 per year

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Wellness program

Ability to commute/relocate:

• North York, ON: reliably commute or plan to relocate before starting work (required)
• Do you have a full G-Class Driving License?