Service Drive Product Advisor

Lexus of Calgary; Calgary; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation with commission opportunities

Comprehensive health and dental coverage

Continuous training and development

Job summary

Lexus of Calgary is looking for dedicated individuals to engage customers and guide them through the vehicle purchasing experience in Calgary, Alberta. You will build relationships to identify customer needs, present new and pre-owned vehicles, and deliver exceptional service standards.

Ideal candidates will have strong customer service and sales skills. We offer competitive compensation, health benefits, and continuous professional development in a supportive team environment.

Qualifications

• Previous automotive sales experience is preferred.
• Strong skills in customer service and relationship building.
• Ability to identify sales opportunities and convert interest into appointments.

Responsibilities

• Greet customers visiting the service department professionally.
• Build relationships to understand vehicle needs and identify sales opportunities.
• Guide customers through the vehicle purchasing process.

Skills

Customer service skills

Communication skills

Relationship-building skills

Organizational skills

Sales ability

Job description

Major Responsibilities:

• Greet and engage customers visiting the service department in a professional and welcoming manner.
• Build strong relationships with service customers to understand their vehicle needs and identify upgrade, replacement, and trade‑in opportunities.
• Present new and pre‑owned vehicles that align with customers' needs and budgets.
• Guide customers through the vehicle purchasing process, from vehicle selection to delivery.
• Work closely with pre‑owned sales manager to deliver live appraisal values.
• Follow up with service customers regarding vehicle upgrade opportunities, and lease maturities.
• Maintain accurate records of customer interactions and opportunities within the dealership CRM system.
• Stay current on Lexus products, programs, incentives, and market trends.
• Consistently deliver a customer service experience that reflects Lexus brand standards and dealership expectations.

Qualifications:

• Previous automotive sales experience is preferred.
• Strong customer service, communication, and relationship‑building skills.
• Ability to identify sales opportunities and convert customer interest into appointments and vehicle sales.
• Self‑motivated with strong organizational and follow‑up skills.
• Comfortable working in a fast‑paced environment and collaborating across departments.
• Valid driver's license with a clean driving record.
• AMVIC license required or ability to obtain one.
• We are committed to continuous learning and development. Training is provided through employee orientation, role‑specific training programs, self‑assessments, coaching sessions, and hands‑on demonstrations with managers to support employee success and career growth.

What We Offer

• Competitive compensation package with commission and bonus opportunities.
• Comprehensive benefits package, including health and dental coverage.
• Continuous training and professional development opportunities.
• Supportive team environment with opportunities for advancement.
• Employee vehicle purchase and service discounts.
• The opportunity to represent one of the world's leading luxury automotive brands.

Lexus of Calgary strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know.