Service Coordinator & Branch Admin — Heavy Equipment

Finning; Whitehorse; In loco; CAD 60.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension plan

Employee share purchase plan

Benefits from day 1

Short Term Incentive Program

Total rewards package

Descrizione del lavoro

Finning Canada is seeking a highly organized Service Coordinator / Branch Administrator to join our Whitehorse team. This role coordinates repair activities, manages documentation, and serves as the hub between customers, technicians, and internal teams to ensure smooth service progression from initial request to invoicing.

If you enjoy a fast-paced environment with multitasking and strong communication, this role offers the chance to contribute to efficient service operations within the heavy

Competenze

• Minimum 2–4 years in coordination, administration, service support or operations-related role.
• Strong organizational, time-management and multitasking abilities in a fast-paced environment.
• Excellent communication and customer service skills with ability to build strong working relationships.
• Accurate documentation and attention to detail in administrative processes.
• Experience with Microsoft Office and business systems is an asset.

Mansioni

• Coordinate service and repair activities from customer request through to job completion, ensuring work orders and documentation are accurate and up to date.
• Support service scheduling and planning activities to help technicians and supervisors meet customer commitments.
• Monitor job progress, identify potential delays or issues, and coordinate solutions with internal and external stakeholders.
• Manage service administration, including document control, invoicing support, warranty processing, reporting, and contractor documentation.
• Provide timely updates to customers and internal teams regarding job status, progress, and key action items.
• Coordinate transportation, parts movement, and third-party service providers when required.
• Maintain accurate records and real-time updates within company systems to support operational efficiency.

Conoscenze

Organizational skills

Time management

Communication

Customer service

Problem solving

Formazione

Post-secondary education in Business Administration or related field

Strumenti

Microsoft Office

Company systems

Descrizione del lavoro

Finning Canada is seeking a highly organized Service Coordinator / Branch Administrator to join our Whitehorse team. This role coordinates repair activities, manages documentation, and serves as the hub between customers, technicians, and internal teams to ensure smooth service progression from initial request to invoicing.

If you enjoy a fast-paced environment with multitasking and strong communication, this role offers the chance to contribute to efficient service operations within the heavy