Service Coordinator- Full Time - Temporary

Finning International Inc.; Surrey; On-site; CAD 41,000 - 48,000; Full time

Job summary

Finning Canada in Surrey, BC is seeking a Service Coordinator to support service operations. You will coordinate Maintenance Customer Orders (MCOs), work closely with technicians, planners, and customers to ensure smooth repair and maintenance processes from start to finish.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple orders in a fast-paced environment. The position is full-time temporary for about 12 months, with an hourly rate of $30–$35

Qualifications

• Secondary education in administrative management, business, or accounting/finance is an asset.
• 2+ years of related experience is an asset, preferably in construction/oilfield/forestry/marine or similar industries.
• Strong communication, stakeholder management, and project coordination skills.

Responsibilities

• Verify service request details and review history to confirm scope.
• Open MCOs and work orders, align with scope, budget and schedule.
• Maintain accurate records in Case, WFE and other systems for traceability.
• Assist Repair Planners and Service Supervisors during repair execution with updates.
• Complete MCO adjustments and warranty documentation; elevate risks as needed.
• Enter daily time cards for technicians to ensure labour costs on active orders.

Skills

Communication skills

Stakeholder management

Project coordination

Education

Secondary education in admin/business/finance

Tools

Microsoft Office

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Temporary (Fixed Term)

Position Overview

Are you highly organized, detail-oriented, and passionate about supporting service operations? As a Service Coordinator at Finning, you’ll play a vital role in ensuring our repair and maintenance processes run smoothly from start to finish. You’ll be the central point of coordination for Maintenance Customer Orders (MCOs), working closely with technicians, planners, and customers to deliver exceptional service. If you thrive in a fast-paced environment and enjoy being the glue that holds operations together, we want to hear from you! Note: This role is Full time Temporary with the expected term to be approximately 12 months

The Hourly Rate for this position will be between $30 and $35 per hour with the actual rate based on the successful candidates skills and qualifications.

What You'll Do

• Verify service request details, confirm credit approval, apply marketing programs, and review service history.
• Open MCOs and work orders, ensuring alignment with scope, budget, and schedule.
• Maintain accurate records in Case, WFE, and other systems to ensure traceability and audit readiness.
• Assist Repair Planners and Service Supervisors during repair execution, ensuring real-time updates and process adherence.
• Complete MCO adjustments, SG&A forms, warranty and goodwill documentation, and elevate risks as needed.
• Schedule and participate in PRE, MID, and POST job meetings, capturing action items and updating commitment dates.
• Arrange third-party contractor services, including documentation and procurement requests.
• Ensure all documentation is complete and accurate, initiate closure activities, and support invoicing and warranty claim processes.
• Proactively update internal and external stakeholders on job status and support inquiries related to service, warranty, and production.
• Provide backup support to Planners and Controllers as needed, and participate in scheduling and SWIP meetings.
• Enter daily time cards for technicians to ensure accurate labour costs on active service orders.

What You'll Bring

• Secondary education with a focus on administrative management, business, or accounting/finance is an asset.
• 2+ years of related experience is an asset, preferably within construction, oilfield, forestry, marine, or similar industries.
• Strong communication, stakeholder management, and project coordination skills.
• Excellent attention to detail, time management, and organizational abilities.
• Proficiency in Microsoft Office and related computer programs.
• Analytical and problem-solving skills with a collaborative, service-oriented mindset.

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.