Service Coordinator

Finning; Whitehorse; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Pension plan

Employee share purchase plan

Benefits from day 1

Short Term Incentive Program

Total rewards package

Job summary

Finning Canada is seeking a highly organized Service Coordinator / Branch Administrator to join our Whitehorse team. This role coordinates repair activities, manages documentation, and serves as the hub between customers, technicians, and internal teams to ensure smooth service progression from initial request to invoicing.

If you enjoy a fast-paced environment with multitasking and strong communication, this role offers the chance to contribute to efficient service operations within the heavy

Qualifications

• Minimum 2–4 years in coordination, administration, service support or operations-related role.
• Strong organizational, time-management and multitasking abilities in a fast-paced environment.
• Excellent communication and customer service skills with ability to build strong working relationships.
• Accurate documentation and attention to detail in administrative processes.
• Experience with Microsoft Office and business systems is an asset.

Responsibilities

• Coordinate service and repair activities from customer request through to job completion, ensuring work orders and documentation are accurate and up to date.
• Support service scheduling and planning activities to help technicians and supervisors meet customer commitments.
• Monitor job progress, identify potential delays or issues, and coordinate solutions with internal and external stakeholders.
• Manage service administration, including document control, invoicing support, warranty processing, reporting, and contractor documentation.
• Provide timely updates to customers and internal teams regarding job status, progress, and key action items.
• Coordinate transportation, parts movement, and third-party service providers when required.
• Maintain accurate records and real-time updates within company systems to support operational efficiency.

Skills

Organizational skills

Time management

Communication

Customer service

Problem solving

Education

Post-secondary education in Business Administration or related field

Tools

Microsoft Office

Company systems

Job description

Position Overview

At Finning, we help customers across the construction, mining, forestry, transportation, and heavy equipment industries keep their operations running safely and efficiently. As the world's largest Caterpillar dealer, we are committed to delivering exceptional service and solutions that help our customers succeed.

Company

Finning Canada

Number of Openings

1

Worker Type

Permanent

Position Overview

At Finning, we help customers across the construction, mining, forestry, transportation, and heavy equipment industries keep their operations running safely and efficiently. As the world's largest Caterpillar dealer, we are committed to delivering exceptional service and solutions that help our customers succeed.

We are currently looking for a highly organized and customer-focused Service Coordinator / Branch Administrator to join our Whitehorse team.

This position plays a critical role in supporting service operations by coordinating repair activities, managing documentation, communicating with stakeholders, and ensuring service work progresses smoothly from initial customer request through to final invoicing.

If you enjoy working in a fast-paced environment, balancing multiple priorities, and acting as the hub between customers, technicians, and internal teams, we'd love to hear from you.

Job Description

What You'll Do

• Coordinate service and repair activities from customer request through to job completion, ensuring work orders and documentation are accurate and up to date.
• Support service scheduling and planning activities to help technicians and supervisors meet customer commitments.
• Monitor job progress, identify potential delays or issues, and coordinate solutions with internal and external stakeholders.
• Manage service administration, including document control, invoicing support, warranty processing, reporting, and contractor documentation.
• Provide timely updates to customers and internal teams regarding job status, progress, and key action items.
• Coordinate transportation, parts movement, and third-party service providers when required.
• Maintain accurate records and real-time updates within company systems to support operational efficiency.

What You'll Bring

• 2-4 years of experience in a coordination, administration, service support, project support, or operations-related role.
• Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent communication and customer service skills with a proven ability to build strong working relationships.
• Exceptional attention to detail and accuracy when managing documentation, records, and administrative processes.
• Strong problem-solving and critical-thinking abilities with a proactive approach to resolving issues.
• Proficiency with Microsoft Office applications and business systems.
• Post-secondary education in Business Administration, Office Administration, Accounting, Project Coordination, or a related field is considered an asset.
• Experience within heavy equipment, construction, mining, forestry, transportation, industrial services, or customer service environments is considered an asset.

Important Details

• This position is on a 7x7 shift rotation with no assistance for fly in fly out

What Does Finning Offer?

• Comprehensive pension program with employer contributions
• Employee Share Purchase Plan with company matching
• Employer paid extended health, dental, and medical benefits from day 1
• This role is eligible for Finning's Short Term Incentive Program
• Competitive total rewards package designed to support your financial, physical and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.