Service Coordinator

Finning International; Whitehorse; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive pension program with emP

Employee Share Purchase Plan

Employer paid extended health, dental,

Short Term Incentive Program

Competitive total rewards package

Job summary

Finning Canada is seeking a highly organized Service Coordinator / Branch Administrator to join the Whitehorse team. You will coordinate repairs, manage documentation, and liaise with customers, technicians, and internal teams to ensure smooth workflow from initial request to invoicing.

The role emphasizes attention to detail, strong communication, and the ability to multitask in a fast-paced environment, with a 7x7 shift rotation and comprehensive benefits.

Qualifications

• Experience coordinating service or operations in a fast-paced environment.
• Excellent organization and attention to detail; strong documentation skills.
• Strong communication and customer-service orientation; able to build relationships.

Responsibilities

• Coordinate service and repair activities from customer request to job completion, ensuring orders and docs are accurate.
• Support scheduling and planning to help technicians meet commitments.
• Monitor progress, identify delays, and coordinate solutions with stakeholders.
• Handle service administration, including documentation, invoicing support, warranty processing, reporting, and contractor docs.
• Provide timely updates to customers and internal teams on status and actions.
• Coordinate transport, parts movement, and third-party service providers as needed.
• Maintain accurate records and real-time updates in company systems.

Skills

Coordination

Administration

Customer service

Multitasking

Microsoft Office

Education

Post-secondary education (Business Admin / Office Admin / Accounting / Project Coordination)

Tools

Microsoft Office

Business systems

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position

Overview: At Finning, we help customers across the construction, mining, forestry, transportation, and heavy equipment industries keep their operations running safely and efficiently. As the world's largest Caterpillar dealer, we are committed to delivering exceptional service and solutions that help our customers succeed. We are currently looking for a highly organized and customer-focused Service Coordinator / Branch Administrator to join our Whitehorse team. This position plays a critical role in supporting service operations by coordinating repair activities, managing documentation, communicating with stakeholders, and ensuring service work progresses smoothly from initial customer request through to final invoicing. If you enjoy working in a fast-paced environment, balancing multiple priorities, and acting as the hub between customers, technicians, and internal teams, we'd love to hear from you.

Job Description

What You’ll Do

• Coordinate service and repair activities from customer request through to job completion, ensuring work orders and documentation are accurate and up to date.
• Support service scheduling and planning activities to help technicians and supervisors meet customer commitments.
• Monitor job progress, identify potential delays or issues, and coordinate solutions with internal and external stakeholders.
• Manage service administration, including document control, invoicing support, warranty processing, reporting, and contractor documentation.
• Provide timely updates to customers and internal teams regarding job status, progress, and key action items.
• Coordinate transportation, parts movement, and third-party service providers when required.
• Maintain accurate records and real-time updates within company systems to support operational efficiency.

What You’ll Bring

• 2-4 years of experience in a coordination, administration, service support, project support, or operations-related role.
• Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent communication and customer service skills with a proven ability to build strong working relationships.
• Exceptional attention to detail and accuracy when managing documentation, records, and administrative processes.
• Strong problem-solving and critical-thinking abilities with a proactive approach to resolving issues.
• Proficiency with Microsoft Office applications and business systems.
• Post-secondary education in Business Administration, Office Administration, Accounting, Project Coordination, or a related field is considered an asset.
• Experience within heavy equipment, construction, mining, forestry, transportation, industrial services, or customer service environments is considered an asset.

Important Details

This position is on a 7x7 shift rotation with no assistance for fly in fly out.

What Does Finning Offer?

• Comprehensive pension program with employer contributions
• Employee Share Purchase Plan with company matching
• Employer paid extended health, dental, and medical benefits from day 1
• This role is eligible for Finning's Short Term Incentive Program
• Competitive total rewards package designed to support your financial, physical and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.