Service Coordinator (Bilingual)

ZEISS Group; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Service Coordinator, where your skills in customer service and process enhancement will shine. In this dynamic role, you will be the key contact for customer service requests, ensuring efficient coordination with field teams. Your ability to communicate fluently in English and French will be crucial as you handle inquiries and support service specialists. This position offers a unique opportunity to contribute to a diverse team in the Medical Technology sector, driving continuous improvement and making a tangible impact on customer satisfaction. If you're organized, proactive, and eager to work in a multicultural environment, this role is perfect for you.

Qualifications

• Experience in customer service, preferably in a technical environment.
• Excellent verbal and written communication skills in both English and French.

Responsibilities

• Respond to customer inquiries in English and French via phone and email.
• Open service orders in our CRM system and manage parts inventory.

Skills

Customer Service

Bilingual Communication (English and French)

Time Management

Organizational Skills

Interpersonal Skills

Education

Post-secondary diploma or degree

Tools

MS Office (Word, Excel, PowerPoint, Power BI)

SAP

CRM Systems

Job description

About Us :

How many companies can say they’ve been in business for over 170 years?!

Here at ZEISS, we are pioneers of science. ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting-edge technology and continuous advancements. We believe that innovation and technology are key to a sustainable future and solutions for global change. Our diverse portfolio spans segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. As a global company with over 42,000 employees worldwide, including over 4,000 in the US and Canada, we invite you to make a difference by joining our team.

Location/Region: This position is located in Toronto, Canada.

What’s the role?

As a Bilingual Service Coordinator, you will work with a vital team at Carl Zeiss Limited, showcasing your skills and experience in process enhancement.

Here’s what you’ll do:

Working in our fast-paced Medical Technology Service team, you will be a key contact for customer service requests, coordinating with our Field teams. You will handle requests via phone or email, gather necessary information, open service or sales orders, and direct inquiries to our technical support team. You will also support our in-house and field service specialists by managing parts inventory, expediting orders, and closing service orders.

• Promptly respond to customer inquiries in English and French via phone and email.
• Open service orders in our CRM system and dispatch to appropriate specialists based on skills, location, and availability.
• Process related sales orders.
• Support Service Engineers with parts inventory management.
• Close completed service orders ensuring proper billing.
• Participate in continuous process improvement initiatives.
• Perform other duties as required.

Do you qualify?

• Experience in customer service, preferably in a technical environment.
• Excellent verbal and written communication skills in both English and French.
• Highly organized with the ability to prioritize and manage time effectively.
• Proficient in MS Office applications (Word, Excel, PowerPoint, Power BI).
• Experience with SAP and CRM systems is preferable.
• Strong communication and interpersonal skills.
• Ability to work closely with cross-functional teams.
• Post-secondary diploma or degree required.

Working Environment:

• Standard hours are typically 40 hours per week, Monday – Friday.
• This position is office-based all week.
• Occasional overtime may be required.
• Must be able to work shifts between 8 am – 7 pm EST on a weekly or biweekly basis.
• Ability to work in a multicultural environment.

ZEISS is an equal opportunity employer.

Your ZEISS Recruiting Team:

Jo Anne Mittelman

COVID-19 Considerations

Our highest priority is the safety of our employees and customers. Employment offers are conditional upon proof of full vaccination with a Health Canada or WHO-approved COVID-19 vaccine, submitted within 14 days of the start date. Failure to meet this condition will result in rescinding the offer.

Accommodation

We are committed to accessible and inclusive employment practices. If you require accommodations during the recruitment process, please inform us when contacted, and we will work to meet your needs.