Service Coordinator

University Health Network; Toronto; On-site; CAD 40,000 - 80,000; Part time

Job summary

An established industry player seeks a dedicated Service Coordinator to enhance patient care from preadmission to discharge. This role involves managing patient flow, liaising with agencies, and ensuring timely clinical documentation. Join a team committed to delivering exceptional healthcare and fostering partnerships that prioritize patient needs. With a focus on professional development and a supportive work environment, this position offers a unique opportunity to make a significant impact on patient care in a renowned healthcare setting.

Benefits

Competitive Offer Packages

Healthcare of Ontario Pension Plan (HOOPP)

Close Access to Transit and UHN Shuttle Service

Flexible Work Environment

Opportunities for Development and Promotions

Corporate Discounts (travel, restaurants, etc.)

On-site Gyms

Qualifications

• Minimum of 4 years clinical professional background in a healthcare environment.
• Demonstrated ability to partner and work effectively with interprofessional teams.

Responsibilities

• Coordinate care of patients from preadmission to post-discharge.
• Manage wait-list, occupancy rates, and patient flow for the service.

Skills

Clinical Assessment Skills

Interpersonal Skills

Problem Solving

Organizational Skills

Patient-Centered Care

Knowledge of External Agencies

Fluency in a Language Other than English

Education

Bachelor’s Degree in a Clinical Discipline

Job description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union:Non-union
Number of Vacancies: 1
Site:West Park Healthcare Centre- 170 Emmett Ave.
Department:Stroke and Neuro Rehab
Reports to: Manager, Program Services
Work Model:In-office
Hours:37.5 (bi-weekly)
Shift: Days
Status: Permanent, Part-time
Closing Date: May 30,2025

Summary:

The Service Coordinator is responsible for coordinating the care of patients from preadmission to post discharge while meeting length of stay and occupancy rate targets.

Duties

• Manage wait-list, occupancy rates and patient flow for the service considering alternate levels of care.
• Liase with referring agencies and provide ongoing support/education during the pre-admission phase using Resource Matching and Referral (RM&R).
• Co-ordinate the care of clients from pre-admission to post-discharge, regularly assessing needs such as psycho-social support for the patient and family as well as funding support while meeting length of stay and occupancy rate targets.
• Ensure timely and appropriate clinical documentation in the electronic patient record (EPR).
• Develop strong relationships community providers to facilitate partnerships between patients, family, inpatient clinical team and referring agencies.
• Refer and coordinate consultant / discipline involvement as needed.
• Support collection of clinical utilization data in collaboration with Program Service Manager.
• Provide resource clinical leadership for the interprofessional team.
• Provide leadership in program evaluation, program development and research as appropriate.
• Participate in internal and external committees.
• Partner with Program Service Manager to ensure clinical service goals are addressed.
• Ensure that clinical care issues / concerns are addressed in a timely and effective manner.
• Ensure that care is patient-focused with an emphasis on culturally appropriate care.

Qualifications

• Bachelor’s degree in a clinical discipline
• Registration with appropriate regulatory college or eligibility for same
• Member of relevant professional association/network preferred
• Registration with appropriate regulatory college or eligibility for same
• Must be able to achieve 80% in the Functional Independent Measure (FIM) certification exam within the probationary period and on recertification exams if applying to work onrehabilitation units
• Minimum of 4 years clinical professional background in a healthcare environment
• Demonstrated clinical assessment skills including the ability to assess clients from pre-admission to post discharge
• Knowledge of external agencies and resources (e.g., alternate discharge locations)
• Demonstrated ability to partner and work effectively with all levels of staff, the interprofessional team, physicians, patients, families and external agencies
• Demonstrated ability to deal with complex mental health and behavioral issues
• Ability to maintain effectiveness in varying environments and with different tasks, responsibilities and people
• Demonstrated knowledge of and ability to provide patient centred care.
• Demonstrated problem solving, interpersonal, coaching, negotiation and facilitation skills
• Strong organizational skills to work independently in an unstructured, demanding environment
• Demonstrated reliable work habits
• Ability to work a flexible schedule
• Fluency in a language other than English an asset preferred
• Experience in a hospital setting preferred
• Experience in rehabilitation setting preferred

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPPhttps://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.