Parts and Service Coordinator

Top Quality Recruitment (TQR); Toronto; On-site; CAD 60,000 - 65,000; Full time

Job summary

An established industry player is seeking a Parts and Service Coordinator to enhance customer relations and manage inventory effectively. This role involves coordinating service activities, providing technical training, and ensuring timely parts distribution. Ideal candidates will possess strong organizational skills and experience with inventory management software. Join a company that values growth and diversity, and take the next step in your career with a position that offers both challenges and rewards in a supportive environment.

Qualifications

• 2+ years in parts, service coordination, or logistics role.
• Strong organizational and multitasking skills required.

Responsibilities

• Manage ordering, receiving, inventory, and distribution of parts.
• Provide technical training and customer support.

Skills

Organizational Skills

Multitasking

Customer Service

Communication Skills

Attention to Detail

Education

High School Diploma

Associate Degree or Technical Training

Tools

SAP

QuickBooks

ServiceTitan

Job description

The Parts and Service Coordinator is responsible for managing the ordering, receiving, inventory, and distribution of parts, as well as coordinating and scheduling service activities.

Key Activities

• Provide excellent customer relations through phone, email, and face-to-face.
• Provide administrative, warranty, and parts support.
• Provide technical training to dealers and end-users.
• Design, develop, and create a maintenance schedule for sweepers.
• Design, develop, and create an operation manual and handbook for sweepers.
• Trouble shoot & repair the full range of electric sweepers at customer facility and or via remotely.
• Operates as the direct liaison between staff and customers.
• Provide repair and service quotes to customers.
• Ensure technicians' parts are ordered and allocated to the proper equipment.
• Enter work orders for internal machines, and allocate parts to specific work orders.
• Monitor and track outstanding parts orders.
• Run daily reports to monitor active units in the field.
• Work cross-functionally with other departments to facilitate timely repairs.
• Submit warranty claims.
• Monitor and maintain parts inventory and warranty claims
• Oversee the repair process.
• Invoice orders as needed.

Preferred Skills

• Strong organizational and multitasking skills with attention to detail.
• Proficient with inventory and service management software (e.g., SAP, QuickBooks, ServiceTitan).
• Excellent communication and customer service skills.

Educations & Experience

• High school diploma or equivalent required; associate degree or technical training preferred.
• 2+ years of experience in a parts, service coordination, or logistics role.

Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.

TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.

Accommodation for applicants with disabilities is available upon request.

Are you looking to hire? Get started here:

https://www.topqualityrecruitment.com/fill-a-position/

See hiring advice: https://www.topqualityrecruitment.com/blog/

See all available opportunities: https://www.topqualityrecruitment.com/jobs/

We thank all applicants for their interest and appreciate the time and effort involved; however, due to the large volume of resumes received only those candidates selected for an interview will be contacted. Please attached your resume to your application.

Job ID: 7791

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Manufacturing

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