Client Services Coordinator

Kingsway Psychological & Behavioural Services; Toronto; Hybrid; CAD 40,000 - 65,000; Part time

Job summary

An established industry player in mental health care is seeking a compassionate Client Services Coordinator to enhance client experiences. In this part-time role, you will be the welcoming face of the clinic, coordinating appointments and managing communications with warmth and professionalism. Your empathetic approach and organizational skills will help ensure that every family feels supported and valued. Join a dedicated team that strives to make a meaningful difference in the lives of children and families, all while enjoying a supportive work culture that values your contributions.

Benefits

Supportive work culture

Competitive salary

Meaningful role

Qualifications

• Strong communication and multitasking abilities are essential.
• Experience with EHR systems and client management is preferred.

Responsibilities

• Coordinate appointments and manage client communications.
• Keep accurate client records and assist with billing inquiries.

Skills

Empathy

Communication Skills

Multitasking

Organizational Abilities

Problem-Solving

Client-First Mindset

Tools

Electronic Health Records (EHR)

Digital Tools

Calendars

Job description

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Direct message the job poster from Kingsway Psychological & Behavioural Services

Psychologist at Kingsway Psychological & Behavioural Services

Location: Toronto, ON (Primarily virtual with occasional in-person responsibilities)

Are you the warm, organized voice that makes every client feel cared for?

At Kingsway Psychological & Behavioural Services (KPBS), we’re looking for a compassionate, detail-oriented Client Services Coordinator to become the friendly face and steady presence that helps our clinic run smoothly. From the first hello to the last follow-up, you'll ensure every family feels supported, seen, and at ease.

About Us

KPBS is a Toronto-based child and adolescent mental health clinic devoted to helping young people thrive. We provide personalized, thoughtful care—and it all begins with a welcoming, reliable first point of contact: you.

What You’ll Be Doing

In this dynamic, client-facing role, you'll be the heart of our operations, ensuring a seamless experience for both families and clinicians. Responsibilities include:

• Scheduling with Care: Coordinate appointments to match client needs with clinician availability
• First Impressions Matter: Handle calls, emails, and inquiries with warmth and professionalism
• Clinic Coordination: Manage inboxes, calendars, and support the intake process for new clients
• Confidential Data Management: Keep accurate client records in our Electronic Health Records (EHR) system
• Billing Made Simple: Generate invoices, process payments, and assist with insurance/billing questions

Who You Are

You're not just organized—you’re thoughtful, intuitive, and driven by a desire to support others. You bring:

• Empathy and excellent communication skills
• Strong multitasking and organizational abilities
• A client-first mindset and calm, proactive problem-solving
• Confidence using EHRs, calendars, and digital tools
• A collaborative spirit and a growth mindset

When you join KPBS, you’re not just taking a job—you’re joining a team that truly cares. We offer:

• A competitive salary that reflects your experience
• A supportive and inclusive work culture
• A meaningful role that makes a difference in the lives of children and families

How to Apply

Send your resume and a brief cover letter to [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Business Development and Sales

• Industries

  Mental Health Care

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