Service Response Coordinator

finning; Kelowna; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Pension plan

Employee Share Purchase Plan

Health & dental benefits

Incentive program

Job summary

Finning Canada is seeking a Service Response Coordinator to manage the service workflow from MCO creation to closure. You will support operations, maintain documentation, and communicate with customers and stakeholders to ensure timely, high-quality service delivery.

The role requires 2-4 years in service coordination or related fields, with a focus on adherence to governance standards and service excellence. Strong organization and cross-team collaboration are essential.

Qualifications

• Secondary education with coursework or training in Business Administration, Accounting, Finance, or a related discipline.
• 2-4 years of experience in service coordination, project coordination, dealership operations, maintenance administration, or a related industrial environment.
• Experience supporting field service, heavy equipment, construction, mining, automotive, forestry, marine, power systems, or oil and gas operations is considered an asset.

Responsibilities

• Review and validate customer service requests and supporting documentation for MCO and work order creation.
• Verify approvals, service history, warranty requirements, and commercial requirements.
• Ensure work orders align with approved scope, budget, and schedule.
• Identify and communicate operational, financial, or service delivery risks.
• Maintain accurate documentation and compliance with Service Excellence processes and governance requirements.

Skills

Service coordination

Project coordination

Industrial operations

Education

Business Administration

Job description

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview:

The Service Response Coordinator is responsible for coordinating and administering the service workflow from Maintenance Customer Order (MCO) creation through job completion and closure. This role supports service operations by managing work order administration, documentation control, stakeholder communications, service governance requirements, and customer support activities. The Service Response Coordinator works closely with Repair Planners, Service Supervisors, customers, and other stakeholders to ensure accurate service execution, timely job progression, and a high-quality customer experience.

The expected salary range for this position is between $60-70K. Actual salary will be based on the successful candidates' experience.

What You’ll Do:

Service Planning & Initiation

• Review and validate customer service requests and supporting documentation for MCO and work order creation.
• Verify approvals, service history, warranty requirements, and commercial requirements.
• Ensure work orders align with approved scope, budget, and schedule.
• Identify and communicate operational, financial, or service delivery risks.
• Maintain accurate documentation and compliance with Service Excellence processes and governance requirements.

Service Coordination & Administration

• Support Service Supervisors throughout service execution.
• Maintain accurate, real-time updates within service management systems.
• Coordinate warranty, goodwill, billing, and administrative processes.
• Manage work order adjustments, scheduling activities, transportation logistics, contractor coordination, and site access requirements.
• Participate in service planning and review meetings, documenting action items and escalating issues as required.

MCO Closure & Invoicing

• Review completed work orders to ensure all documentation, labour, parts, warranty, and billing requirements are complete.
• Coordinate job closure activities and support invoicing processes.
• Escalate delays or deficiencies that may impact timely MCO closure.
• Ensure documentation quality and compliance with Service Excellence standards.

Customer & Stakeholder Support

• Provide timely communication to customers and internal stakeholders regarding service status and key activities.
• Respond to service-related inquiries and coordinate required approvals and documentation.
• Facilitate collaboration across operations, service, and support teams to support efficient service delivery.
• Maintain a strong customer focus through proactive follow-up and issue resolution.

What You’ll Bring:

• Secondary education with coursework or training in Business Administration, Accounting, Finance, or a related discipline.
• 2-4 years of experience in service coordination, project coordination, dealership operations, maintenance administration, or a related industrial environment.
• Experience supporting field service, heavy equipment, construction, mining, automotive, forestry, marine, power systems, or oil and gas operations is considered an asset.

What Does Finning Offer:

• Comprehensive pension program with employer contributions
• Employee Share Purchase Plan with company matching
• Employer paid extended health, dental, and medical benefits available from day 1
• This role is eligible for Finning's Short Term Incentive Program
• Competitive total rewards package designed to support your financial, physical, and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.