Service Response Coordinator

Finning International Inc.; Kelowna; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Comprehensive pension program with.

Employee Share Purchase Plan with公司匹配

Employer paid extended health, dental,

Short Term Incentive Program

Job summary

Finning Canada is seeking a Service Response Coordinator to manage and administer the service workflow from MCO creation through to job completion. You will collaborate with Repair Planners, Supervisors, customers, and other stakeholders to ensure accurate service execution and a high-quality customer experience.

The role focuses on planning, initiation, coordination, MCO closure, and invoicing, with emphasis on timely updates, governance, and proactive customer communication.

Qualifications

• Secondary education with coursework or training in business-related disciplines.
• 2–4 years of experience in service coordination or related roles.
• Experience in field service or heavy equipment operations is a plus.

Responsibilities

• Review and validate service requests and supporting documentation for MCO and work order creation.
• Support service execution with real-time updates and scheduling coordination.
• Review completed orders and assist invoicing and closure processes.
• Communicate status and coordinate approvals with customers and stakeholders.

Skills

Business Admin basics

Accounting knowledge

Finance knowledge

Education

High school with business courses

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: The Service Response Coordinator is responsible for coordinating and administering the service workflow from Maintenance Customer Order (MCO) creation through job completion and closure. This role supports service operations by managing work order administration, documentation control, stakeholder communications, service governance requirements, and customer support activities. The Service Response Coordinator works closely with Repair Planners, Service Supervisors, customers, and other stakeholders to ensure accurate service execution, timely job progression, and a high-quality customer experience. The expected salary range for this position is between $60-70K Actual salary will be based on the successful candidates' experience.

What You'll Do:

Service Planning & Initiation

Review and validate customer service requests and supporting documentation for MCO and work order creation. Verify approvals, service history, warranty requirements, and commercial requirements. Ensure work orders align with approved scope, budget, and schedule. Identify and communicate operational, financial, or service delivery risks. Maintain accurate documentation and compliance with Service Excellence processes and governance requirements.

Service Coordination & Administration Support

Support Service Supervisors throughout service execution. Maintain accurate, real-time updates within service management systems. Coordinate warranty, goodwill, billing, and administrative processes. Manage work order adjustments, scheduling activities, transportation logistics, contractor coordination, and site access requirements. Participate in service planning and review meetings, documenting action items and escalating issues as required.

MCO Closure & Invoicing

Review completed work orders to ensure all documentation, labour, parts, warranty, and billing requirements are complete. Coordinate job closure activities and support invoicing processes. Escalate delays or deficiencies that may impact timely MCO closure. Ensure documentation quality and compliance with Service Excellence standards.

Customer & Stakeholder Support

Provide timely communication to customers and internal stakeholders regarding service status and key activities. Respond to service-related inquiries and coordinate required approvals and documentation. Facilitate collaboration across operations, service, and support teams to support efficient service delivery. Maintain a strong customer focus through proactive follow-up and issue resolution.

What You'll Bring:

• Secondary education with coursework or training in Business Administration, Accounting, Finance, or a related discipline.
• 2-4 years of experience in service coordination, project coordination, dealership operations, maintenance administration, or a related industrial environment.
• Experience supporting field service, heavy equipment, construction, mining, automotive, forestry, marine, power systems, or oil and gas operations is considered an asset.

What Does Finning Offer:

• Comprehensive pension program with employer contributions
• Employee Share Purchase Plan with company matching
• Employer paid extended health, dental, and medical benefits available from day 1
• This role is eligible for Finning's Short Term Incentive Program
• Competitive total rewards package designed to support your financial, physical, and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.